Service Coordinator

Overview Salary : D&L Engineering is a multi-industry services and solutions company with comprehensive product offerings; globally recognized product and solution partners; installation, commission, inspection, and testing services and 24 / 7 / 365 support in Life Safety, Fire, power utilities, oil refineries, industrial manufacturing plants, telecommunication complexes, institutional and commercial facilities, etc. We employ a diverse team of professionals across Canada focused on delivering high-quality products, solutions, and service to our clients. We live by our principles of Accountability, Continuous Improvement and Teamwork. We are always seeking enthusiastic talent to join our team. We have an immediate opening at our Halifax operation for a Service Coordinator. Being a part of our team, you will experience a range of benefits described below. Benefits Competitive Wages Comprehensive Health, Dental and Insurance Programs Employee and Family Assistance Program Employer Matching Retirement Savings and Financial Planning Support Paid Time Off (including Flex Time and a Variety of Observed Holidays) Paid Training and Development Opportunities, and much more Responsibilities The Service Coordinator - Technical Services will be responsible for supporting timely scheduling and administrative support for technical service delivery to our clients. Maintaining and executing the schedule for all field services technicians; Communicating with field technicians to ensure all service requirements are fulfilled; Facilitating report, certificate and other documentation required; Liaising with customers to address inquiries, schedule service calls, validate effective service delivery and provide customer support as needed; Assisting Technicians in fulfilling customer requests and service inspections; Invoicing orders and service work; Supporting analysis and optimization of service opportunities and cost management; Ensuring high quality of internal and external customer service; and Managing administrative and recordkeeping requirements. Qualifications and Experience The successful candidate would bring a variety of competencies including: Ability to safely execute high quality work on-time Professional and customer service focused mindset High level of self motivation Keen attention to detail Strong communication and interpersonal skills Ability to work both collaboratively with team members, as well as, independently Ability to demonstrate strong problem-solving skills Flexibility to address changing situations / priorities Familiarity with sprinkler or fire protection systems would be considered an asset Demonstrate mindset towards continuous learning, and an ability to use / learn technology solutions in the execution of their work is a must Experience and Credentials Minimum of 2 years scheduling experience in a fast past service environment, preferably in industrial / construction industries Experience with using computerized purchasing and warehousing systems; Proficiency working with Microsoft Office is a must Educational background in fire services, construction and / or service administration would be preferred NOTE: All combinations of education and experience will be considered NOTE: Candidates who advance through the hiring process will be required to submit a current Certificate of Conduct and Drivers abstract Additional Note If you are excited by the opportunity to contribute to an extraordinarily successful and growing company and are interested in being part of a dynamic team, we want to hear from you. We embrace diversity across all our operations and foster a respectful and inclusive work environment. Individuals that represent a variety of backgrounds, perspectives and skills are encouraged to apply. #J-18808-Ljbffr