Service Coordinator

1 week ago

Halifax, Canada Emera Inc Full time

The Opportunity:
**Company**:Grand HVAC Leasing (GHL)**

**Location: Halifax, NS**

**Closing Date: September 19, 2025**

**Role Summary**

The Grand HVAC Leasing (GHL) Service Coordinator is an independent and motivated customer focused individual who ensures our contracted partners are delivering on customer experience expectations. The Service Coordinator works closely with our HVAC, Electrical and plumbing contracted partners to schedule maintenance and resolve customer equipment issues.

**As the Service Coordinator, your responsibilities will include**:

- Coordinate and track service calls and preventative maintenance, including scheduling, contractor communication, and compliance documentation
- Manage purchase orders, invoices, and billing inquiries to ensure accurate and timely processing
- Maintain customer records, service databases, and master lists for Canadian and U.S. accounts
- Monitor contractor performance to ensure adherence to company standards and documentation requirements
- Track leased equipment and service contracts for residential and commercial customers.
- Support efficient recordkeeping and reporting through spreadsheets and remote desktop systems

**What we are looking for**:

- High school education with related customer service or administrative experience.
- Previous experience from the following industries would be advantageous but not essential, mechanical services, equipment rental, appliance leasing or property management
- Demonstrated commitment to exceptional customer service
- Capable of working under pressure and understanding business processes
- Strong decision-making ability and ability to focus on and impact results
- Strong knowledge and hands-on experience of Microsoft suite i.e. Microsoft Excel and Microsoft Word
- Highly effective communication and presentation skills
- Ability to work effectively both independently and in a high-performance team setting

**Diversity, Equity & Inclusion at Emera**

**Recruitment & Promotion Policy**

The success of the Emera Company is driven by its people: a strong team with a shared commitment to support the Emera Company mission and values. The purpose of our recruitment policy is to provide a consistent framework to support fair and equitable attraction, hiring, and retention of the best talent for vacant positions. We are dedicated to maintaining a fair hiring process that provides equitable opportunities to all our applicants and is guided by our company values.

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