Manager, Service Delivery

Join to apply for the Manager, Service Delivery> role at Livingston International . Location: QC St. Laurent Liesse Rd - CN026Job Type: Full Time Job Summary This position is responsible for the day-to-day administration of the Service Delivery Team ensuring clear communication/coordination between the branch and service center; managing the overall service delivery to the clients through classification and entry summary; coordinating “single-point of contact” for the customer; and ensuring client relationships are maintained through proactive client contact and superior customer service. Key Duties & Responsibilities Supervise the Service Delivery Team on a day-to-day basis. Responsible for on-going coaching, guidance, performance feedback, training planning and development for the members of the team. Ensure that staff operations are being performed within established timeframes and corporate governance standards and adheres to Customs and OGA rules & regulations. Ensure that teams are working within budget from a revenue and cost perspective. Ensure client service meets corporate objectives and is provided on a proactive, timely basis. Support business development efforts, including client visits as required. Provide expert advice to both internal and external customers. Set standards and procedures so that Customs entries and client billings and operations as a whole are consistent, accurate, and timely. Manage duty and freight liabilities to ensure billed and paid amounts are accurate and timely. Manage and capture audit results and monitor metrics and measurements against standards. Regularly provide feedback and coaching to employees and where necessary or required to the Client. Stay apprised of changing regulatory requirements and disseminate information to staff and/or clients. Actively seek out, develop and implement process improvement opportunities for the business. Knowledge & Skills Experienced in Profit & Loss management and budgeting. Good interpersonal skills to deal effectively with team members and others within the organization. Good coaching and team development skills. Ability to reflect a professional company image. Strong leadership skills. Client Service orientation. Good oral and written communication skills. Ability to make decisions and recommendations within authorized limits prescribed. Extensive knowledge of Microsoft Office applications such as Excel, Word, Power Point. Analytical skills with problem solving ability. Work Experience – Minimum Required 6 years of related experienceTeam management experience Education Required: High School/GED or equivalentPreferred: Bachelors Degree or equivalent Certifications Working towards/or successful completion of the Certified Customs Specialists (CCS) designation with the Canadian Society of Customs Brokers (CSCB) or the National Customs Brokers & Forwarders Association of America (NCBFAA) is a requirement, if not already obtained.Successful completion of the CCS examination is a mandatory requirement for further advancement. Competencies Customer First Focus Business Acumen and Straight Talk Accountability Agility Leading and Developing Inclusion and Collaboration All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.Livingston is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate. Accommodations are available for applicants and employees with disabilities throughout the recruitment process. #J-18808-Ljbffr