Agile Service Delivery Manager

We are seeking a dynamic and experienced Agile Service Delivery Manager who will also serve as a Project Manager to lead the delivery of high-impact technology services and key strategic initiatives. This hybrid role is responsible for ensuring the successful execution of agile service delivery practices while managing cross-functional projects from initiation to completion. The ideal candidate will be a strategic thinker, a strong communicator, and a proactive leader with a passion for continuous improvement and customer satisfaction. Key Responsibilities: 1. Service Delivery Management / Scrum Master (70%) Lead and manage end-to-end service delivery across agile teams, ensuring alignment with business goals and customer expectations. Oversee daily operations, including incident, problem, and change management, while monitoring service performance metrics and driving continuous improvement initiatives. Collaborate with stakeholders to define and maintain service level agreements (SLAs), ensuring compliance with agreed standards. Facilitate agile ceremonies such as stand-ups, retrospectives, and sprint planning, coaching teams on agile best practices. Organize and guide squads in delivering prioritized work, including backlog refinement, story pointing, and prioritization. Define, analyze, and track squad capacity, enforce work-in-progress (WIP) limits, and ensure quarterly deliverables for IBR planning are met. Create and present monthly reports for governance committees like SteerCo, and manage, review, and track new customer use-cases and enhancements. Review project pipelines with Business Enablement and Product Owners, responding to customer questions and escalating issues as appropriate. Track progress and completion of prioritized initiatives and programs, such as hygiene projects, and obtain cloud gap acknowledgements from ITSO. Implement actions from retrospectives and maturity assessments to foster continuous improvement. Maintain essential documentation, including people trackers, Jive sites, and new joiner onboarding materials. Coach squads on process improvements and conduct quarterly roadmap planning sessions. Track, prioritize, and organize tasks related to risk closure and security architecture (SecArch) reviews. Monitor contract consumption and burndown rates, reporting on discrepancies or anomalies as needed. Develop and maintain project-specific reporting (e.g., Confluent Cloud) in accordance with Data Fleet Standards. Plan, execute, and deliver technology projects on time, within scope and budget, using both agile and traditional methodologies. Develop detailed project plans, manage resources, identify and mitigate risks, resolve issues, and communicate project status to all stakeholders. Coordinate with cross-functional teams including engineering, operations, and business units to ensure project alignment with strategic objectives. 2. Project Management(30%) Plan, execute, and deliver technology projects on time, within scope, and within budget. Develop detailed project plans, manage resources, and track progress using agile and traditional project management methodologies. Identify and mitigate risks, resolve issues, and communicate project status to stakeholders. Coordinate with cross-functional teams including engineering, operations, and business units. Ensure alignment between project deliverables and strategic objectives. Qualifications: 7+ years of experience in IT service delivery and project management, with at least 3 years in an agile environment. Strong understanding of Agile, Scrum, and Kanban frameworks. Proven ability to manage multiple projects and priorities in a fast-paced environment. Excellent leadership, communication, and stakeholder management skills. Experience with tools such as Jira, Confluence, ServiceNow, and MS Project. Ability to influence and drive change across organizational boundaries. Strong analytical and problem-solving skills. Email ID * This field is required Please enter valid emailId.Cell phone * This field is required Please enter valid cell phone. First Name * This field is required Please enter valid first name. Last Name * This field is required Please enter valid last name. #J-18808-Ljbffr