Business Process Analyst

Questrade Financial Group (QFG), through its companies - Questrade, Inc., Questrade Wealth Management Inc., Community Trust Company, Zolo, and Flexiti Financial Inc., provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real estate services, financial services and more. Questrade uses cutting‑edge technologies to develop innovative products that give customers better, more affordable ways to take control of their money. We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our mission and each other. Your team members will help you conquer challenges, push boundaries and discover what you are truly capable of. At QFG, we have a culture of innovation where technology serves people—both our team and our customers. We see AI as a collaborative and transformative enabler, and we are seeking forward‑thinking individuals who can effectively integrate it into their daily work. The ideal candidate will be a catalyst for change, helping us use AI to create a more efficient and rewarding employee experience while also developing cutting‑edge solutions that delight and serve our customers. Join us in shaping a future where AI empowers our team to do their best work and helps us deliver unparalleled customer experiences. This is a place where you can explore, discover and learn with continuous growth. As a diverse and inclusive place to work, with a hybrid working environment you can unleash your creativity and curiosity with no limits. If you share the same sense of infinite possibility, come shape your future at QFG. What’s in it for you as an employee of QFG? Health & wellbeing resources and programs Paid vacation, personal, and sick days for work‑life balance Competitive compensation and benefits packages Work‑life balance in a hybrid environment with at least 3 days in office Career growth and development opportunities Opportunities to contribute to community causes Work with diverse team members in an inclusive and collaborative environment We’re looking for our next Business Process Analyst. Could it be you? The Business Process Analyst will play a key role in analyzing, optimizing, and re‑engineering business processes and documentation within financial services organizations. This role requires a strong analytical mindset, excellent communication skills, and a passion for improving efficiency and effectiveness. The ideal candidate will have experience in the financial services industry and a solid understanding of process improvement methodologies. In this role, responsibilities include but are not limited to: Process Analysis Conducting thorough analysis of existing business processes within different departments (e.g., loan origination, customer onboarding, account management). Identifying bottlenecks, inefficiencies, and areas for improvement in current processes. Documenting processes using flowcharts, diagrams, and other visual aids. Gathering data and metrics to measure process performance and identify areas for optimization. Process Improvement Developing and implementing process improvement initiatives to enhance efficiency, reduce costs, and improve customer satisfaction. Utilizing process improvement methodologies such as Lean, Six Sigma, or Agile to drive positive change. Collaborating with stakeholders across different departments to gather requirements and ensure buy‑in for process changes and updates to documentation content. Assisting in the implementation and integration of new technologies, including providing training and support to end‑users. Documentation and Training Creating and maintaining comprehensive process documentation, including process maps, procedures, and training materials. Creating and maintaining a version control methodology. Delivering training to employees on new or updated processes and systems. Project Management Managing small to medium‑sized process improvement projects, including defining scope, timelines, and resources. Tracking project progress, identifying risks, and communicating updates to stakeholders. So are YOU our next Business Process Analyst? You are if you… Hold a degree in Business Administration, Finance, Information Technology, or a related field Have 3+ years of experience as a Business Process Analyst or in a similar role, preferably within the financial services industry Have subject matter expertise in deposits, credit cards, mortgages, loans Have proven experience in process mapping, analysis, and improvement Are familiar with process improvement methodologies (Lean, Six Sigma, Agile) Have experience with process modeling tools Have strong analytical and problem‑solving skills Have excellent communication and interpersonal skills, both written and verbal Work well independently and as part of a team Have strong attention to detail and organizational skills Are proficient in Google Suite Products (Sheets, Docs, Slides) Are results‑oriented: driven to achieve process improvements and tangible results Are customer‑focused: committed to enhancing customer satisfaction through process optimization Are collaborative: able to work effectively with stakeholders across different departments Are adaptable: able to adjust to changing priorities and business needs Are innovative: open to new ideas and approaches to process improvement Sounds like you? Click below to apply At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence—not only for the benefit of our customers, but for those who build their career with us. Questrade Financial Group of companies Applicant Tracking System utilizes artificial intelligence (AI) for application screening. The AI system operates on predetermined criteria, with final decisions subject to human review. Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs. Get notified about new Business Process Analyst jobs in North York, Ontario, Canada . Referrals increase your chances of interviewing at Community Trust by 2x Seniority level Mid‑Senior level Employment type Full‑time Job function Management and Manufacturing #J-18808-Ljbffr