Director of Customer Care
3 weeks ago
Our client , a prominent real estate developer in downtown Toronto, is seeking aDirector of Customer Service to lead and elevate their customer experience division. This company is known for its innovative residential communities, and they need a dynamic leader to ensure homeowners receive exceptional service from the moment of purchase through post-occupancy. The Role :As the Director of Customer Service, you will play a critical role in building and managing a customer-focused team while developing processes and procedures that align with industry standards, including the TARION Warranty Program and the Pre-Delivery Inspection (PDI) process. You’ll collaborate across departments to ensure a seamless transition from development to occupancy, with a focus on enhancing the overall customer experience. Key Responsibilities : Lead the customer service team and set high standards for performance. Oversee the customer journey from purchase to post-occupancy, addressing escalated issues and improving customer satisfaction. Develop and implement customer service processes and ensure TARION and PDI compliance. Work cross-functionally with sales, operations, and construction teams to support a smooth homeowner transition. Identify opportunities for continuous improvement in service delivery and implement best practices. Report on key metrics related to customer satisfaction and service quality. What You Bring : Proven leadership experience in customer service, ideally in the residential real estate sector. Strong understanding of TARION Warranty and PDI processes. Ability to set up teams, processes, and procedures from scratch. Exceptional communication, problem-solving, and leadership skills. A data-driven, improvement-focused mindset. Why This Opportunity? Join a leading company that is committed to building vibrant communities. Competitive compensation and benefits. The chance to shape and lead a key department within the organization. Work in a collaborative and supportive environment in downtown Toronto. #J-18808-Ljbffr
-
Director of Care
3 days ago
Toronto, Ontario, Canada Mimak Care Corporation Full timeMission:Reporting to the Executive Director, the Director of Care is responsible for leading, organizing and managing nursing and care services within the home and maintaining best practice through the provision of Resident centered quality care in accordance with provincial legislation. The Director of Care works collaboratively within the interdisciplinary...
-
Director of Customer Care
3 weeks ago
Toronto, Canada MHB Group Full timeOur client, a prominent real estate developer in downtown Toronto, is seeking aDirector of Customer Serviceto lead and elevate their customer experience division. This company is known for its innovative residential communities, and they need a dynamic leader to ensure homeowners receive exceptional service from the moment of purchase through...
-
Director of Customer Care
3 weeks ago
Toronto, Canada MHB Group Full timeOur client, a prominent real estate developer in downtown Toronto, is seeking aDirector of Customer Serviceto lead and elevate their customer experience division. This company is known for its innovative residential communities, and they need a dynamic leader to ensure homeowners receive exceptional service from the moment of purchase through...
-
Toronto, Canada Toronto Hydro Full timeReporting to the Vice President, Customer Care, the Director, Customer Care Modernization and Customer Experience is responsible for developing the strategy and associated plans for the implementation of technology and management systems, processes and tools to drive advancements in customer care operations, “meter to cash” and the customer experience,...
-
Director of Care
2 weeks ago
Toronto, Canada Runnymede Long-Term Care Home Full timeRunnymede LTC Home, a 200-bed long-term care home in Toronto, Ontario is an exciting new project that will be dedicated to enriching the lives of our future residents in partnership with UniversalCare, our family members, valued employees and community partners. Residents are expecting to be admitted in the Spring of 2025. Our team is currently hiring for a...
-
Director of Care
7 days ago
Toronto, Canada Mimak Care Full time**Overview** **Duties** - Develop and implement care plans tailored to the individual needs of residents, focusing on their physical, emotional, and social well-being. - Supervise nursing staff and caregivers, providing guidance and support to ensure optimal care delivery. - Oversee medication administration processes, ensuring adherence to safety protocols...
-
Associate Director of Care
2 weeks ago
Toronto, Canada Runnymede Long-Term Care Home Full timeRunnymede LTC Home, a 200-bed long-term care home in Toronto, Ontario is an exciting new project that will be dedicated to enriching the lives of our future residents in partnership with UniversalCare, our family members, valued employees and community partners. Residents are expecting to be admitted in the Spring of 2025. Our team is currently hiring for a...
-
Director, Customer Relations
4 days ago
Toronto, Canada FHLB Des Moines Full timeDirector, Customer Relations page is loaded## Director, Customer Relationslocations: Sysco Canada Inc.time type: Full timeposted on: Posted Todaytime left to apply: End Date: January 30, 2026 (14 days left to apply)job requisition id: R234619**JOB DESCRIPTION****Compensation**$91,200 - $171,100**Purpose:**The Director, Customer Relations provides...
-
Director, Customer Relations
4 days ago
Toronto, Canada FHLB Des Moines Full timeDirector, Customer Relations page is loaded## Director, Customer Relationslocations: Sysco Canada Inc.time type: Full timeposted on: Posted Todaytime left to apply: End Date: January 30, 2026 (14 days left to apply)job requisition id: R234619**JOB DESCRIPTION****Compensation**$91,200 - $171,100**Purpose:**The Director, Customer Relations provides...
-
Director, Customer Relations
2 days ago
Toronto, Canada FHLB Des Moines Full timeDirector, Customer Relations page is loaded## Director, Customer Relationslocations: Sysco Canada Inc.time type: Full timeposted on: Posted Todaytime left to apply: End Date: January 30, 2026 (14 days left to apply)job requisition id: R **JOB DESCRIPTION****Compensation**$91,200 - $171,100**Purpose:**The Director, Customer Relations provides national...
