Director of Customer Care

4 weeks ago

Toronto, Canada MHB Group Full time

Our client, a prominent real estate developer in downtown Toronto, is seeking aDirector of Customer Serviceto lead and elevate their customer experience division. This company is known for its innovative residential communities, and they need a dynamic leader to ensure homeowners receive exceptional service from the moment of purchase through post-occupancy.

The Role:
As the Director of Customer Service, you will play a critical role in building and managing a customer-focused team while developing processes and procedures that align with industry standards, including the TARION Warranty Program and the Pre-Delivery Inspection (PDI) process. You’ll collaborate across departments to ensure a seamless transition from development to occupancy, with a focus on enhancing the overall customer experience.

Key Responsibilities:

- Lead the customer service team and set high standards for performance.
- Oversee the customer journey from purchase to post-occupancy, addressing escalated issues and improving customer satisfaction.
- Develop and implement customer service processes and ensure TARION and PDI compliance.
- Work cross-functionally with sales, operations, and construction teams to support a smooth homeowner transition.
- Identify opportunities for continuous improvement in service delivery and implement best practices.
- Report on key metrics related to customer satisfaction and service quality.

What You Bring:

- Proven leadership experience in customer service, ideally in the residential real estate sector.
- Strong understanding of TARION Warranty and PDI processes.
- Ability to set up teams, processes, and procedures from scratch.
- Exceptional communication, problem-solving, and leadership skills.
- A data-driven, improvement-focused mindset.

Why This Opportunity?

- Join a leading company that is committed to building vibrant communities.
- Competitive compensation and benefits.
- The chance to shape and lead a key department within the organization.
- Work in a collaborative and supportive environment in downtown Toronto.

#J-18808-Ljbffr

  • Director of Care

    1 week ago

    Toronto, Ontario, Canada Mimak Care Corporation Full time

    Mission:Reporting to the Executive Director, the Director of Care is responsible for leading, organizing and managing nursing and care services within the home and maintaining best practice through the provision of Resident centered quality care in accordance with provincial legislation. The Director of Care works collaboratively within the interdisciplinary...

  • Director of Customer Care

    4 weeks ago

    Toronto, Canada MHB Group Full time

    Our client, a prominent real estate developer in downtown Toronto, is seeking aDirector of Customer Serviceto lead and elevate their customer experience division. This company is known for its innovative residential communities, and they need a dynamic leader to ensure homeowners receive exceptional service from the moment of purchase through...

  • Director of Customer Care

    4 weeks ago

    Toronto, Canada MHB Group Full time

    Our client , a prominent real estate developer in downtown Toronto, is seeking aDirector of Customer Service to lead and elevate their customer experience division. This company is known for its innovative residential communities, and they need a dynamic leader to ensure homeowners receive exceptional service from the moment of purchase through...

  • Director of Care

    2 weeks ago

    Toronto, Canada Mimak Care Full time

    **Overview** **Duties** - Develop and implement care plans tailored to the individual needs of residents, focusing on their physical, emotional, and social well-being. - Supervise nursing staff and caregivers, providing guidance and support to ensure optimal care delivery. - Oversee medication administration processes, ensuring adherence to safety protocols...

  • Director, Customer Relations

    1 week ago

    Toronto, Canada FHLB Des Moines Full time

    Director, Customer Relations page is loaded## Director, Customer Relationslocations: Sysco Canada Inc.time type: Full timeposted on: Posted Todaytime left to apply: End Date: January 30, 2026 (14 days left to apply)job requisition id: R234619**JOB DESCRIPTION****Compensation**$91,200 - $171,100**Purpose:**The Director, Customer Relations provides...

  • Director, Customer Relations

    1 week ago

    Toronto, Canada FHLB Des Moines Full time

    Director, Customer Relations page is loaded## Director, Customer Relationslocations: Sysco Canada Inc.time type: Full timeposted on: Posted Todaytime left to apply: End Date: January 30, 2026 (14 days left to apply)job requisition id: R234619**JOB DESCRIPTION****Compensation**$91,200 - $171,100**Purpose:**The Director, Customer Relations provides...

  • Director, Customer Relations

    7 days ago

    Toronto, Canada FHLB Des Moines Full time

    Director, Customer Relations page is loaded## Director, Customer Relationslocations: Sysco Canada Inc.time type: Full timeposted on: Posted Todaytime left to apply: End Date: January 30, 2026 (14 days left to apply)job requisition id: R **JOB DESCRIPTION****Compensation**$91,200 - $171,100**Purpose:**The Director, Customer Relations provides national...

  • Child Care Assistant Centre Director

    4 weeks ago

    Toronto, Canada BrightPath Early Learning & Child Care Full time

    Child Care Assistant Centre Director Location: Wanless, ON. Job Type: Full Time. Build your career in the early childhood education field and become a valued member of our team at BrightPath Kids! As a proud member of the Busy Bees global childcare community, we offer exceptional opportunities for your career to thrive. Join our diverse community of over...

  • Director of Care

    2 weeks ago

    Toronto, Canada AgeCare Ltd. Full time

    Director of Care page is loaded## Director of Carelocations: Etobicoke, Ontario, Canadatime type: Full timeposted on: Posted Todayjob requisition id: R25/_08946At AgeCare, our mission is to empower residents to live their lives to the fullest by prioritizing their health and well-being. We firmly believe that we are working in our residents' homes,...

  • Director of Care

    2 weeks ago

    Toronto, Canada AgeCare Ltd. Full time

    Director of Care page is loaded## Director of Carelocations: Etobicoke, Ontario, Canadatime type: Full timeposted on: Posted Todayjob requisition id: R25\_08946At AgeCare, our mission is to empower residents to live their lives to the fullest by prioritizing their health and well-being. We firmly believe that we are working in our residents' homes, and we...