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Billing and Customer Service Supervisor

4 months ago

Cobourg, Canada Resolution Staffing Inc Full time
While we welcome all applicants, please note that this job is located in Cobourg .

WE WILL PRIORITIZE CANDIDATES WHO RESIDE IN OR NEAR (Cobourg,

Please note: this position is not a remote opportunity. You are required to attend the office every day.

We have an excellent opportunity with one of our clients here in the Cobourg area.

We are currently seeking a highly motivated, results-oriented individual for the position of Billing & Customer Service Supervisor. This position will have operational oversight for Billing, Accounts Receivable and Customer Service aspects, with an integral, leading role in ensuring the efficient and effective operation of our billing processes and delivering exceptional customer service to our valued clients.

RESPONSIBILITIES:

Oversee billing accounts and ensure accurate and timely preparation and delivery of invoices to customers.

Monitor billing activities to minimize discrepancies and resolve any billing-related issues promptly.

Provide technical and regulatory guidance and support to staff on billing disputes and/or adjustments.

Guides employee actions by researching, developing, creating, and updating billing processes, implementing quality and customer services standards, resolving problems, and identifying system improvements.

Lead the customer service team to provide exceptional customer support, efficiently addressing inquiries and resolving complaints.

Conduct regular training sessions to enhance the team's knowledge and customer service skills.

Recruit, train, and mentor your team, fostering a positive and collaborative work environment.

Set performance goals, conduct regular performance evaluations, and provide constructive feedback to team members.

Coordinate with other departments to accomplish common objectives, compile needed documentation, reporting and new implementations.

Design and implement work schedules that optimize employees' skills and time.

Address customer inquiries, and provide policy interpretation, administrative advice and guidance to staff.

Ensure billing rates are aligned with bylaws, rate orders, and tested for accuracy before implementation.

REQUIREMENTS:

A post -secondary education in Business Administration or Finance/Accounting field.

Experience in data analytics, billing, customer service, accounting or a combination of relevant education, training, and experience.

A strong technical background and willingness to think outside of the box and propose novel solutions to complex technical problems.

Must be proficient with Microsoft Office Suite.

Must be proficient with Excel.

CIS software experience is considered a definite asset.

Ability to project supervise on budget and deadlines.

Ability to problem solve, adapt, effectively multi-task and handle conflicting priorities.

Strong mathematical and analytical skills.

Outstanding interpersonal skills to engage and communicate with internal and external stakeholders.
Job Type: Full-time

Benefits:
Casual dress
Company events
On-site parking
Schedule:
8 hour shift
Day shift
Monday to Friday
Ability to commute/relocate:
Cobourg, ON: reliably commute or plan to relocate before starting work (preferred)

Application question(s):
Are you within 40kms of Cobourg
Work Location: In person