Customer Service Representative

7 months ago

Cobourg, Canada The MEARIE Group Full time

**JOB VACANCY**

**CUSTOMER SERVICE REPRESENTATIVE**

**(**Maternity Leave Position
- 18 months)**

**JOB DESCRIPTION**:
Lakefront Utility Services Inc. (LUSI) is currently seeking a dynamic, highly motivated, and proactive individual for the position of **Customer Service Representative (Maternity Leave Position)**. Reporting directly to the Billing and Customer Service Supervisor, you will work in a team environment. This is an excellent opportunity to use your knowledge and experience in a fast-paced environment of professionals dedicated to customer service, collaboration, and cooperation.

Lakefront delivers access to career and development opportunities, safe and healthy workplaces, effective training, and positive work-life balance - so that employees are able to perform at their best and contribute to their communities.

**RESPONSIBILITIES INCLUDE**:

- Accurate billing and processing of electric, water/sewer accounts, using Harris NorthStar Customer Information System and various other metering data systems;
- A strong level of accountability required to verify critical information;
- Able to prioritize and multi-task in a fast paced, high volume environment while adhering to critical deadlines;
- Strong mathematical skills required to perform rate testing and manual adjustments, independently;
- Develop efficiencies to improve individual productivity and contribute to department process improvement;
- Handle customer inquiries and communicate professionally and constructively to effectively resolve issues in order to minimize risk and exposure;
- Set up, reconcile or finalize customer accounts;
- Produce service orders and process high volume water locates within the required processing time
- Conduct control checks on a frequent basis to verify quality of work;
- Process customer payments and daily balancing;
- Perform weekly invoice settlements and reconciliations;
- Equal billing Reconciliation/Calculation/Maintenance;
- Complete correspondence related to customer accounts;
- Promotion of various customer services and Conservation initiatives for company;
- Adhere to department procedures, company policies and regulatory requirements;
- Other duties as assigned.

**QUALIFICATIONS**:
Experience in a regulatory or utility environment is considered an asset, as is a sound knowledge of electric utility service supply policies, rate structures, payment options, collections, and privacy policies, as well as experience with the Northstar (Harris) Computer Information System.
- Minimum 3 or more years relevant experience in Customer Service and Billing;
- A proven team player, possessing strong problem-solving and communication skills and an aptitude for mathematics;
- Demonstrated commitment to continuous improvement; customer service and teamwork principles is necessary;
- Demonstrated excellent interpersonal, problem-solving, quality management, organizational and communication (verbal and written) skills, together with the ability to maintain professional and effective working relationships with customers, staff, and outside agencies;
- Knowledge and understanding of utility billing system and of the NorthStar CIS is an asset.
- Knowledge and understanding of practices relating to the Ontario Energy Board’s Rules and Regulations; and the Independent Electricity System Operator’s Settlement Procedures is an asset.

  • Customer Service Representative

    6 months ago

    Cobourg, Canada Domino's Pizza Cobourg ON Full time

    The Customer Service Expert’s role is crucial within the Domino’s system. We pride ourselves on offering fast and friendly service with a smile, and our CSEs lead the way in doing so. Within our fast paced environment, the role is primarily to offer top quality customer service by phone and in person at the counter. Customer Service Experts are expected...

  • Customer Service Representative

    1 month ago

    Cobourg, Canada Domino's Pizza Cobourg ON Full time

    The Customer Service Expert’s role is crucial within the Domino’s system. We pride ourselves on offering fast and friendly service with a smile, and our CSEs lead the way in doing so. Within our fast paced environment, the role is primarily to offer top quality customer service by phone and in person at the counter. Customer Service Experts are expected...

  • Customer Service Representative

    6 months ago

    Cobourg, Canada Domino's Pizza Cobourg ON Full time

    The Customer Service Expert’s role is crucial within the Domino’s system. We pride ourselves on offering fast and friendly service with a smile, and our CSEs lead the way in doing so. Within our fast paced environment, the role is primarily to offer top quality customer service by phone and in person at the counter. Customer Service Experts are expected...

  • Customer Service Representative

    7 months ago

    Cobourg, Canada Staples Canada Full time

    : 1267013 **Position Summary**: Highly focused on sales generation of merchandise/services within the Service Centre and Copy Centre while demonstrating a high degree of customer awareness and ensuring exceptional customer satisfaction with an accurate, expedient return/exchange/purchase process. Responsible for knowing and understanding the operations of...

  • Guest Service Representative

    6 months ago

    Cobourg, Canada Comfort Inn Cobourg Full time

    **THE OPPORTUNITY**: GUEST SERVICE REPRESENTATIVE **THE COMPANY**: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations. Our company culture is built on collaboration. A nimble team...

  • Customer Service Representative

    6 months ago

    Cobourg, Canada Ste. Anne's Spa Full time

    Working at the Front Desk of a 4 diamond Destination Spa in Grafton, Ontario. Greet and Direct Guests Register Guests Invoice Guests Assist Guests in any of their needs. Must be available for Evenings and Weekends. **Job Types**: Permanent, Full-time **Salary**: $19.50-$22.00 per hour Expected hours: 40 per week **Benefits**: - Company events -...

  • Customer Service Desk Associate

    2 months ago

    Cobourg, Canada Walmart Canada Full time

    **Position Summary... **:Working as a Customer Service Desk Associate at Walmart Canada is a great way to develop your skills in the retail industry. The Customer Service Desk Associate provides friendly and professional customer service, represents company values to the public, ensures proper adherence to company policies and maintains security in front end...

  • Customer Service Representative

    6 months ago

    Cobourg, Canada Domino's Pizza, Cobourg Full time

    _**IN-STORE PART-TIME POSITION**_ Whether you are seeking a _**part-time**_ position while studying or a _**full-time**_ position where you’ll learn all about how to run a business, Domino’s has opportunities for you. - _**Customer Service Experts**_ are the front line in assuring our customers always leave our restaurants happy. - _**Pizza Makers**_...

  • Sales Representative

    3 weeks ago

    Cobourg, Canada Cellcom Communications Full time

    Founded in 1985, Cellcom Communications, **Authorized Bell Dealer**, stands out through his leadership and strong growth. Cellcom Communications is not only retail and business sales, but also a great, dedicated and passionate team! We are currently looking for a **Sales Representative** to join our team at **Bell Cobourg.** **This is what we offer...

  • Sales Representative

    4 days ago

    Cobourg, Canada Cellcom Communications Full time

    Founded in 1985, Cellcom Communications, Authorized Bell Dealer, stands out through his leadership and strong growth. Cellcom Communications is not only retail and business sales, but also a great, dedicated and passionate team!We are currently looking for a Sales Representative to join our team at Bell Cobourg.This is what we offer you :Hourly wage plus...

  • Sales Representative

    5 days ago

    Cobourg, Canada Cellcom Communications Full time

    Founded in 1985, Cellcom Communications, Authorized Bell Dealer, stands out through his leadership and strong growth. Cellcom Communications is not only retail and business sales, but also a great, dedicated and passionate team!We are currently looking for a Sales Representative to join our team at Bell Cobourg.This is what we offer you :Hourly wage plus...

  • Sales Representative

    3 days ago

    Cobourg, Canada Cellcom Communications Full time

    Founded in 1985, Cellcom Communications, Authorized Bell Dealer, stands out through his leadership and strong growth. Cellcom Communications is not only retail and business sales, but also a great, dedicated and passionate team!We are currently looking for a Sales Representative to join our team at Bell Cobourg.This is what we offer you :Hourly wage plus...

  • Sales Representative

    3 days ago

    Cobourg, Canada Cellcom Communications Full time €17

    Founded in 1985, Cellcom Communications, Authorized Bell Dealer, stands out through his leadership and strong growth. Cellcom Communications is not only retail and business sales, but also a great, dedicated and passionate team!We are currently looking for a Sales Representative to join our team at Bell Cobourg.This is what we offer you :Hourly wage plus...

  • Customer Service Manager

    6 months ago

    Cobourg, Canada Walmart Canada Full time

    **Position Summary... **:Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide exceptional customer service to ensure a positive shopping experience and customer loyalty. This role is also accountable for maintaining...

  • Business Development Representative

    2 weeks ago

    Cobourg, Ontario, Canada Kognitive Sales Solutions Full time

    We are seeking a highly motivated Financial Sales Representative to join our team in Cobourg, ON. As a key member of our sales team, you will be responsible for educating customers on the features and benefits of our partner Canadian Tire Triangle Mastercard within the store and kiosk.Key Responsibilities:Educate customers on the features and benefits of our...

  • Client Service Representative

    6 months ago

    Cobourg, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Customer Service/cashier

    6 months ago

    Cobourg, Canada THE MARKET & SMØR Full time

    **Brief Company Summary** Welcome, we are so happy to have you here! The Market & Smør is Cobourg’s downtown fresh market. We are a leader in customer experience and exceptional, quality foods and produce. The Market puts customer experience and exceptional foods at the heart of our brand. We operate in a zero food-waste capacity. We have proven that...

  • Customer Service/cashier

    6 months ago

    Cobourg, Canada THE MARKET & SMØR Full time

    **Position title**:_Market Cashier_ **Reports to**:_Front of House Manager_ **Brief Company Summary** Welcome, we are so happy to have you here! The Market & Smør is Cobourg’s downtown fresh market. We are a leader in customer experience and exceptional, quality foods and produce. The Market puts customer experience and exceptional foods at the heart...

  • Investment Representative

    6 months ago

    Cobourg, Canada Kawartha Credit Union Full time

    Investment Representative (Permanent, Full-time) Location: Cobourg, ON Hours: 37.5 hours per week; Monday to Saturday Rate of Pay:  Dependent on experience As an Investment Representative, you will: Actively promote, sell and deliver all investment products and services Contribute towards the growth of the investment portfolio by attaining...

  • Inside Sales Representative

    6 months ago

    Cobourg, Canada Bardon Supplies Limited Full time

    **SUMMARY**: Looking for a career with a stable and dynamic company? We are currently looking for an **Inside Sales Representative **to join our team in our **Cobourg **branch, located at **740 Division Street, Cobourg, ON.** If you are a customer-oriented, energetic, self-starter why not join our team and put your career on a path to success! **THE...