Country Head of Client Management

7 days ago

NB Canada Mauritius Union Assurance Full time

Strategic HR Manager- Building High-performing Teams- Driving Employee Engagement- Compliance & organisational development Your Mission As Country Head of Client Management, you will be the lead ambassador of MUA Seychelles for clients, brokers, and business partners. You will oversee all aspects of client engagement and experience, while also contributing to strategic business development and commercial growth. Key Responsibilities Lead and elevate the Client Management and Customer Experience function. Build and sustain relationships with Brokers, Corporate clients and other stakeholders. Identify and lead new business development initiatives to expand market reach. Ensure a seamless and efficient customer journey, aligned with MUA Group standards. Collaborate with Mauritius-based Group teams across underwriting, claims, reinsurance, and policy administration. Champion the use of Generative AI tools to drive operational excellence. Monitor SLAs and ensure timely, high-quality responses to client needs. Contribute annual performance planning and reporting with Group leadership. The role may evolve over time to include additional responsibilities that the Seychelles Management Committee deems relevant for the position as the Entity progresses. Job Requirements Proven experience in corporate client management within the (re)insurance space. Exposure to international (re)insurance markets. Bachelor’s degree in finance, or a related field. Technically strong across diverse lines (Property, Marine, Aviation, Engineering, etc). Fluent in English (French and / or a third language is an advantage). Digitally literate, client-focused, and results-driven. Adaptable, collaborative and passionate about growing business through customer excellence. Interested candidates are requested to send their CV on The company reserves the right to call only the qualified candidates for the selection exercises. Applications received after the closing date might not be considered. The company also reserves the right not to proceed with the vacancies. Job Details Seniority Level: Mid-Senior level Employment Type: Full-time Job Function: Customer Service and Business Development Industry: Insurance Agencies and Brokerages #J-18808-Ljbffr

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