Change Manager

Join to apply for the Change Manager role at TD . Work Location: Toronto, Ontario, Canada Hours: 37.5 Line of Business: Enterprise Enabling Functions Pay Details: $91,200 - $136,800 CAD Job Description Lead the end‑to‑end delivery of change management activities throughout the lifecycle of moderately complex initiatives / programs / projects in alignment with the change management strategy and business objectives. Execute on strategy and deliverables to drive forward the change management roadmap within or across specific business segments or at the enterprise level. Key Accountabilities CUSTOMER Lead a diverse range of stakeholders; communicate effectively assessing potential change processes and diverse audience issues / objectives Analyze impacts / risks and provide recommendations to customers, stakeholders, employees, process, technology solutions to achieve business results Understand, clarify and lead work packages of each assigned initiative / project inclusive of constraints (e.g., time, cost, people resources) and maintain a customer‑centric approach Provide recommendations and direction based on the end‑to‑end customer experience when making decisions Lead and own the project deliverables related to change management to meet the needs of the customer, employee, and business and drive successful adoption of change Assess and ensure that customer and employee experience / stakeholder impacts are appropriately understood and managed Engage appropriate stakeholders to identify and manage required outcomes of projects for the business Provide on‑going communication to key stakeholders, including the project sponsor, business project owner, project / program / portfolio manager to ensure they are aware of significant changes which impact change delivery against the overall project Respond to inquiries and elevate change related concerns from stakeholders and partners at all levels in the organization Identify and lead problem resolution to ensure customer needs are met for own area as assigned Collaborate with the project manager and business sponsor to identify and ensure required resources are assigned to the project Ensure timely notification and escalation of possible issues/problems while assessing options and recommendations for prompt resolution Collaborate with partners across TD to drive successful adoption of change; e.g., communications, training, process, etc. SHAREHOLDER Create change plans and activities that drive adoption of change Develop change strategies, plans, and activities that drive adoption of change and benefits realization based on business needs Work with Business Owner/Sponsor to identify change adoption metrics Adhere to enterprise frameworks or methodologies that relate to activities for business area Ensure respective programs/policies/practices are well managed, meets business needs, complies with internal and external requirements, and aligns with business priorities Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; elevate issues where appropriate Ensure business operations are in compliance with applicable internal and external requirements (e.g. financial controls, segregation of duties, transaction approvals and physical control of assets) Participate in cross‑functional / enterprise / initiatives as a subject matter expert helping to identify risk / provide guidance for complex situations Conduct internal and external research projects; support the development/ delivery of presentations / communications to management or broader audience Conduct meaningful analysis at the functional or enterprise level using results to draw conclusions, make recommendations, assess the effectiveness of programs/ policies/ practices Monitor service, productivity and assess efficiency levels within own function and implement continuous process / performance improvements where opportunities exist Lead / facilitate and/or implement actions / remediation plans to address performance / risk /governance issues Actively manage relationships within and across various business lines, corporate and/or control functions and ensure alignment with enterprise and/or regulatory requirements Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite EMPLOYEE / TEAM Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest Provide thought leadership and/ or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques Participate in personal performance management and development activities, including cross training within own team Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day‑to‑day activities Contribute to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices. Lead, motivate and develop relationships with internal and external business partners / stakeholders to develop productive working relationships. Contribute to a fair, positive and equitable environment that supports a diverse workforce Act as a brand ambassador for change management function, business and the bank, both internally and/or externally BREADTH & DEPTH Highly seasoned professional role requiring substantial knowledge / expertise in a complex field and knowledge of broader related areas Leads the change management workstream for programs/projects of significant scale / complexity Accountable for own work and sometimes others; acts as an escalation point or knowledge resource related to change methodology / tools for others in their own area or on the project team Responsible for the quality and timeliness of all change management deliverables for the program / project or multiple workstreams. Consults with senior stakeholders to ensure change management is meeting the needs of the business and project / program Provides advice and guidance on which components of TD's change methodology and framework should be in scope to align with the project / program goals Integrates knowledge of change management methodology with the overarching business strategy and project / program strategy to recommend and implement effective change management interventions, across multiple stakeholder groups Interprets internal/external business challenges and the industry environment, recommends course of action and best practices to improve change management efficacy Acts as a subject matter expert / lead, integrating cross‑function understanding within their own field of specialty; manage team(s) of related specialists Solves complex problems; leads efforts or partners with others to develop and implement new solutions Uses sophisticated analytical thought to exercise judgement and identify solutions Impacts the achievement of project / program or business objectives for scoped work Work is guided by policies and industry standards/methods Communicates difficult concepts; converts information to compelling business context and advice; influences and gains alignment across senior stakeholders Works autonomously as the lead and guides others within area of expertise Reports to a Senior Manager or above Acts as the change management lead for Tier 2, high risk, strategic and regulatory projects or programs; may lead on Tier 1 Experience & Education Undergraduate degree Relevant Change Management Accreditations 7+ years related experience, which may include working in a project environment Seniority level Mid‑Senior level Employment type Full‑time Job function Project Management and Information Technology Industries Banking #J-18808-Ljbffr