Senior Account Manager

Veza Agency Network (VAN) brings together a collective of specialized digital agencies, united by a shared operating system and a focus on delivering high-quality, scalable digital solutions for our clients. As we continue to grow, we’re looking for a Senior Account Manager / Growth Partner who can own client relationships end-to-end — balancing trust, delivery awareness, and commercial outcomes. This role sits at the intersection of client leadership, delivery alignment, and account health . While Project Managers support execution, this role ensures that nothing falls through the cracks , risks are surfaced early, and clients experience clarity instead of chaos. If you’re someone who enjoys owning outcomes, asking the hard questions, and building long-term client partnerships — this role is for you. What You’ll Do Client & Account Ownership Own day-to-day client relationships across a portfolio of accounts. Lead status calls, planning sessions, roadmap discussions, and strategic check-ins. Act as the primary point of accountability for client trust, clarity, and satisfaction. Represent Veza confidently — setting expectations, pushing back when needed, and protecting delivery quality. Translate client goals into clear priorities without over-promising or under-scoping. Delivery Awareness (Hybrid Coverage) While PM support exists, this role is expected to cover key delivery fundamentals: Ensure scope, assumptions, and success criteria are clearly defined and documented. Validate timelines and resourcing internally before committing externally. Identify dependencies, risks, and blockers early — not after they become problems. Track and follow up on client inputs, approvals, and feedback. Surface and manage scope creep before it impacts timelines or margins. Account Health & Growth Monitor account performance across KPIs, scope, budget, and utilization. Flag risk to renewals, margins, or delivery health early. Identify expansion opportunities rooted in real client needs — not upsells for the sake of upsells. Partner with leadership on renewals, long-term planning, and strategic growth. Act as a Growth Partner to clients, not just a messenger. What We’re Looking For Must-haves: 3–6+ years experience in Account Management, Client Services, or similar roles within a digital agency, SaaS, or product-led environment. Proven ability to lead client conversations independently — including scope, timelines, trade-offs, and difficult discussions. Strong understanding of how web, design, and development work is actually delivered. Comfortable operating in a hybrid AM / light delivery role when needed. Clear, direct communicator who avoids ambiguity and closes loops. Proactive mindset — you anticipate risk instead of reacting late. Nice-to-haves: Experience working in multi-agency or multi-brand environments. Familiarity with tools like ClickUp, HubSpot, Webflow, or similar delivery stacks. Exposure to retainers, renewals, and long-term account planning. Experience partnering closely with PMs, delivery leads, and sales leadership. Why You’ll Love Working at Veza High ownership, high trust role — you’re expected to think, decide, and lead. Remote-first, flexible work environment with distributed teams across time zones. Work with ambitious clients across tech, SaaS, fintech, and growth-stage companies. Clear operating principles focused on predictability, systems, and sustainable delivery. Opportunity to grow into a true Growth Partner role as Veza scales. A culture that values clarity, accountability, and solving problems at the system level — not endless firefighting. #J-18808-Ljbffr