Service Department Manager

3 weeks ago

Scarborough, Canada Serpa Automotive Group Full time

**Service Manager (Automotive)**

**Serpa Chrysler Dodge Jeep RAM **is seeking an experienced Service Manager.

**Reports to**: Director of Aftersales

**Summary**:
This position is responsible for customer retention and profitability by measuring the performance of service staff and establishing customer focused service standards. The position is also responsible for ensuring that the technician's time is consistently sold to service customers.

**, Permanent**

**Responsibilities**:

- Maintain excellent Customer Satisfaction score for the Service Department.
- Assists service staff in setting goals and objectives for employees to achieve goals.
- Responsible for monitoring the performance of the service staff. Ensures effective communication within the department and with other departments in the dealership.
- Creates a customer-focused environment and continuously strives to improve the customer satisfaction ratings.
- Ensures that customer complaints are handled promptly and effectively and works closely with the customer to settle disputes.
- Understands, keeps abreast of, and complies with federal and provincial regulations that affect servicing vehicles.
- Understands and ensures compliance with manufacturer warranty and policy procedures.
- Develops, implements and monitors performance, systems and standards for the Service Department using appropriate reports, tracking systems, and surveys.
- Provides product and training resources for service staff on a continuous basis.
- Ensures staff understand and follow department policies and procedures.
- Develops and implements a marketing plan which promotes new and repeat business.
- Greets customers ensuring optimum customer service and assists service advisors if required. Ensures that accurate estimates are given on costs and time required for repairs and maintenance.
- Monitors and follows up on parts orders with the Parts Manager to ensure availability.
- Informs Technicians of time allowances on each repair order.
- Maintains high-quality service repairs to minimize comebacks.
- Conducts quality inspections of completed jobs for thoroughness and quality.
- Serves as liaison with corporate and factory representatives.
- Ensures the proper care, storage and inventory of specialty tools.
- Keeps abreast of new equipment and tools available and recommends purchases.
- Ensures that all customer files are up-to-date and readily available for reference.
- Prepares pricing guides and maintenance menus for frequent labour operations.
- Handles customer complaints immediately, according to dealership guidelines.
- Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience.
- Ensures all company policy and procedures are followed and service staff is all in compliance
- Maintains customer and company confidence by keeping information confidential and secure.
- Maintains a positive working relationship with team members and management in a team environment.
- Working with shop foreman to ensure work is dispatched accordingly

**Skills and Qualifications**:

- Minimum 5 years of progressive experience in a service department including a minimum of 3 years in a supervisory role
- Proficient with the following computer environments: Microsoft Office, Microsoft Excel, Internet Explorer and Outlook.
- Advanced knowledge of technical repairs and procedures and Stellantis manufacturer warranty policies.
- Advanced knowledge of Provincial Safety Standards concerning the performance and area of position responsibility.
- CDK experience is required.
- Excellent leadership and management skills.
- Excellent interpersonal and customer service skills.
- Must be able to communicate, verbal and written, in English (Chinese speaking is an asset)
- Ability to build a customer focused team environment.
- Ability to build long-lasting and trusting customer relationships.
- Excellent problem-solving skills in order to resolve customer issues.
- Ability to work efficiently and effectively under pressure with simultaneous deadlines.

**What’s in it for you**:
In addition to a fast-paced, exciting environment that rewards the entrepreneurial spirit, we offer excellent pay plans, benefits packages for full-time employees, professional training and development, and advancement opportunities throughout our dealer group, such as:

- Very Favourable Bonus Pay Structure
- Favourable Salary
- Extensive Group Health Benefits
- Support in career advancement

**Schedule**:

- 8 hour shift(s)

**Experience**:

- Automotive: 5 years (required)
- Management: 2 years (required)

**Licence/Certification**:

- Driving Licence (required)
- Background Check

  • Operations Manager

    4 weeks ago

    Scarborough, Canada Perfect Choice Psychological Service Inc Full time

    Education: College/CEGEP - Experience: 5 years or more **Tasks**: - Direct and advise staff engaged in providing records management, security, finance, purchasing, human resources or other administrative services - Direct and control corporate governance and regulatory compliance procedures within establish - Hire and train or arrange for training of...

  • Dairy / Frozen Department Manager

    3 weeks ago

    Scarborough, Canada Walmart Canada Full time

    **Position Summary... **:A Dairy/Frozen Department Manager co-ordinates the merchandise and activities of Associates in a department(s) of a Wal - Mart store through modular integrity, perpetual inventory, merchandise management, and customer service, while maintaining exemplary customer service by adhering to the Basic Beliefs and values of...

  • Food Lead Department Manager

    3 weeks ago

    Scarborough, Canada Walmart Canada Full time

    **Position Summary... **:To assist in the leadership of the Food areas and department processes through partnership with the Food Assistant Manager and ensure a high level of customer service and while ensuring task completion. **What you'll do...**: Job Responsibility #1 Providing excellent Customer Service by greeting all customers in a polite and...

  • Manager- Cen Emergency Department

    4 weeks ago

    Scarborough, Canada Scarborough Health Network Full time

    Job Number: JR102217 Job Title: Manager - CEN Emergency Department Job Category: Management Hospital Location: Centenary Site **Job Type**: Temporary (Fixed Term), Full time Contract Duration: 14 months Number of Positions: 1 Hours: Days, Afternoons Across our three hospitals and eight satellite sites, Scarborough Health Network (SHN) is shaping the...

  • Grocery Department Manager

    3 weeks ago

    Scarborough, Canada Walmart Canada Full time

    **Position Summary... **:To provide customer service by coordinating the activities of associates to complete assigned handheld terminal activities. Ensuring a zoned and stocked salesfloor and offering assistance to meet the customer’s shopping needs. This will be accomplished by maintaining and recovering merchandise all in a safe and clean environment....

  • Service Coordinator

    3 weeks ago

    Scarborough, Canada Hart Pump Service Full time

    We are seeking a **Service Coordinator** to join our team. In this role, you will act as the central hub of communication and coordination among customers, technicians, and internal departments. You’ll schedule service calls, dispatch technicians, prepare quotes, process orders, maintain inventory levels, and facilitate efficient workflow to ensure...

  • Department Manager Walmart Milner/morningside

    4 weeks ago

    Scarborough, Canada Walmart Morningside and Milner Scarborough Full time

    Walmart hiring Department Managers **Location: 799 Milner Avenue E, Scarborough - nearest intersection Morningside** **Position: Department manager** 1- open availability; available to work day/evening/night 2- must be available 7 days a week 3- experience working in retail or contruction will be an added advantage 4- good leadership and people...

  • Service Manager

    3 weeks ago

    Scarborough, Canada AWIN - Donway Ford Full time

    How would you like to work with one of the most prestigious and well-respected automotive groups? Join AWIN, the new owner of Donway Ford in February! We are looking for experienced Service Manager to join our team! **Benefits** **We offer competitive salaries and generous benefits!** - Excellent Group Benefits package - Group RRSP Contribution program -...

  • Junior Account Manager

    3 weeks ago

    Scarborough, Canada BDS Fleet Service Full time

    WE ARE GROWING At BDS Fleet, we are a turnkey fleet solution for fleets of all sizes. Our customers vary from small to large organizations, including municipal and federal entities as well as privately owned companies. We are a growth oriented and safety-focused company, we are looking for energetic and driven employees to join our company and play a...

  • Stock Unloader Department Manager Overnight

    3 weeks ago

    Scarborough, Canada Walmart Canada Full time

    **Position Summary... **:To provide customer service by coordinating the activities of associates to complete assigned tasks relating to receiving and the flow of merchandise through to the sales floor. This will be accomplished by unloading trailers, pulling pallets to the floor and assisting in the processing of merchandise all in a safe and clean...

  • Environmental Services Manager

    3 weeks ago

    Scarborough, Canada Hellenic Home for the Aged (Scarborough) Inc. Full time

    **Position - Environmental Services Manager (Full Time)** Looking to join a creative, engaging team of professionals? Located in Scarborough, Hellenic Home Scarborough is an outstanding ‘Home away from Home’ providing personalized quality care and services to the 128 residents in our community. Hellenic Home for the Aged Inc., a not-for-profit campus...

  • General Manager

    2 weeks ago

    Scarborough, Canada Williams Towing Service Ltd. Full time

    Durée de l'emploi: Permanent - Langue de travail: Anglais - Heures de travail: 37.5 hours per week - Education: - Expérience: **Education**: - Bachelor's degree **Work setting**: - Transportation - Business services - Transportation, communication and utilities - Sales - Transportation facility **Tasks**: - Allocate material, human and financial...

  • Environmental Services Manager

    4 weeks ago

    Scarborough, Canada Sienna Senior Living Full time

    If you’re passionate about leading a team that is, committed to the Team Member Experience and driven by innovation and growth, then join us! The Environmental Service Manager is a critical role within our communities as it impacts the lives of residents through the strong leadership and motivation of Sienna team members. As an Environmental Service...

  • Assistant Service Manager

    4 weeks ago

    Scarborough, Canada Serpa Motorsports Full time

    **Serpa Chrysler Dodge Jeep Ram SRT ProMaster is looking for Assistant Service Manager** - Serpa Chrysler Dodge Jeep RAM SRT is currently looking for an exceptional individual to join our team as an Assistant Service Manager. - The Assistant Service Manager is responsible for assisting the Service Manager with the overall success of the department. They are...

  • Operations Manager

    1 week ago

    Scarborough, Canada Canadian College of Business, Science & Technology Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - Experience: 2 years to less than 3 years - **Work setting**: - Education - ** Tasks**: - Co-ordinate administrative services - Evaluate the operations of a department providing administrative services - Manage the operations of a department...

  • Department Coordinator

    4 weeks ago

    Scarborough, Canada CanPrev Natural Health Products Full time

    **Who are you?** You have strong communication skills, thrive on organization and are able to handle work volumes requiring a high degree of accuracy. You are self-motivated and have the willingness and ability to learn and handle a variety of internal and external challenges in a fast-paced environment. You consider yourself adaptable with high level time...

  • Manager, Student Services

    4 weeks ago

    Scarborough, Canada Alpha College of Business and Technology Full time

    **Position: Manager, Student Services** The Manager of Student Services provides leadership and strategy to the Student Services team. This position is responsible for mentoring and supervising Student Advisors and ensuring a customer service focus for aiding student success and retention. We are looking for a manager to engage and lead transformation in...

  • Administrative Services Manager

    2 weeks ago

    Scarborough, Canada Comfort Night Full time

    Education: - Expérience: **Education**: - Bachelor's degree **Tasks**: - Direct and advise staff engaged in providing records management, security, finance, purchasing, human resources or other administrative services - Direct and control corporate governance and regulatory compliance procedures within establish - Hire and train or arrange for training...

  • Automotive Service Advisor

    2 weeks ago

    Scarborough, Canada BDS FLEET SERVICE Full time

    **WE ARE GROWING** At **BDS Fleet Service**, we are a turnkey fleet solution for fleets of all sizes. Our customers vary from small to large organizations, including municipal and federal entities as well as privately owned companies. We are a growth oriented and safety-focused company, we are looking for energetic and driven employees to join our company...

  • Automotive Service Advisor

    1 week ago

    Scarborough, Canada BDS FLEET SERVICE Full time

    **WE ARE GROWING** At **BDS Fleet Service**, we are a turnkey fleet solution for fleets of all sizes. Our customers vary from small to large organizations, including municipal and federal entities as well as privately owned companies. We are a growth oriented and safety-focused company, we are looking for energetic and driven employees to join our company...