Service Department Manager

3 months ago

Scarborough, Canada Serpa Automotive Group Full time

**Service Manager (Automotive)**

**Serpa Chrysler Dodge Jeep RAM **is seeking an experienced Service Manager.

**Reports to**: Director of Aftersales

**Summary**:
This position is responsible for customer retention and profitability by measuring the performance of service staff and establishing customer focused service standards. The position is also responsible for ensuring that the technician's time is consistently sold to service customers.

**, Permanent**

**Responsibilities**:

- Maintain excellent Customer Satisfaction score for the Service Department.
- Assists service staff in setting goals and objectives for employees to achieve goals.
- Responsible for monitoring the performance of the service staff. Ensures effective communication within the department and with other departments in the dealership.
- Creates a customer-focused environment and continuously strives to improve the customer satisfaction ratings.
- Ensures that customer complaints are handled promptly and effectively and works closely with the customer to settle disputes.
- Understands, keeps abreast of, and complies with federal and provincial regulations that affect servicing vehicles.
- Understands and ensures compliance with manufacturer warranty and policy procedures.
- Develops, implements and monitors performance, systems and standards for the Service Department using appropriate reports, tracking systems, and surveys.
- Provides product and training resources for service staff on a continuous basis.
- Ensures staff understand and follow department policies and procedures.
- Develops and implements a marketing plan which promotes new and repeat business.
- Greets customers ensuring optimum customer service and assists service advisors if required. Ensures that accurate estimates are given on costs and time required for repairs and maintenance.
- Monitors and follows up on parts orders with the Parts Manager to ensure availability.
- Informs Technicians of time allowances on each repair order.
- Maintains high-quality service repairs to minimize comebacks.
- Conducts quality inspections of completed jobs for thoroughness and quality.
- Serves as liaison with corporate and factory representatives.
- Ensures the proper care, storage and inventory of specialty tools.
- Keeps abreast of new equipment and tools available and recommends purchases.
- Ensures that all customer files are up-to-date and readily available for reference.
- Prepares pricing guides and maintenance menus for frequent labour operations.
- Handles customer complaints immediately, according to dealership guidelines.
- Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience.
- Ensures all company policy and procedures are followed and service staff is all in compliance
- Maintains customer and company confidence by keeping information confidential and secure.
- Maintains a positive working relationship with team members and management in a team environment.
- Working with shop foreman to ensure work is dispatched accordingly

**Skills and Qualifications**:

- Minimum 5 years of progressive experience in a service department including a minimum of 3 years in a supervisory role
- Proficient with the following computer environments: Microsoft Office, Microsoft Excel, Internet Explorer and Outlook.
- Advanced knowledge of technical repairs and procedures and Stellantis manufacturer warranty policies.
- Advanced knowledge of Provincial Safety Standards concerning the performance and area of position responsibility.
- CDK experience is required.
- Excellent leadership and management skills.
- Excellent interpersonal and customer service skills.
- Must be able to communicate, verbal and written, in English (Chinese speaking is an asset)
- Ability to build a customer focused team environment.
- Ability to build long-lasting and trusting customer relationships.
- Excellent problem-solving skills in order to resolve customer issues.
- Ability to work efficiently and effectively under pressure with simultaneous deadlines.

**What’s in it for you**:
In addition to a fast-paced, exciting environment that rewards the entrepreneurial spirit, we offer excellent pay plans, benefits packages for full-time employees, professional training and development, and advancement opportunities throughout our dealer group, such as:

- Very Favourable Bonus Pay Structure
- Favourable Salary
- Extensive Group Health Benefits
- Support in career advancement

**Schedule**:

- 8 hour shift(s)

**Experience**:

- Automotive: 5 years (required)
- Management: 2 years (required)

**Licence/Certification**:

- Driving Licence (required)
- Background Check

  • Sales Account Manager

    3 weeks ago

    Scarborough, ON, Canada Human Capital Department Full time

    *Sales Representative / Jr. Account Manager - Cosmetics Sales*The Jr. Account Manager is part of the Sales & Marketing Department, and reports to the AVP Sales & Marketing Manager. This role is responsible for serving as one of the customer’s primary points of contact on client specific issues.--*Responsibilities: ** Manage and maintain up to date customer...

  • Parts Manager

    7 months ago

    Scarborough, Canada BDS Fleet Service Full time

    **WE ARE HIRING!** Join our team and grow with us! At BDS, our mission is to be a turnkey fleet solution for fleets of all sizes. This covers small and large organizations and includes many municipal and federal entities as well as privately-owned companies. We pride ourselves on honesty, integrity, and workmanship. **Position summary** The parts manager...

  • Sales Account Manager

    3 weeks ago

    Scarborough, ON, Canada Human Capital Department Full time

    *Sales Representative / Jr. Account Manager - Cosmetics Sales* The Jr. Account Manager is part of the Sales & Marketing Department, and reports to the AVP Sales & Marketing Manager. This role is responsible for serving as one of the customer’s primary points of contact on client specific issues. --*Responsibilities: ** Manage and maintain up to date...

  • Operations Manager

    3 days ago

    Scarborough, Canada Perfect Choice Psychological Service Inc Full time

    Education: College/CEGEP - Experience: 5 years or more **Tasks**: - Direct and advise staff engaged in providing records management, security, finance, purchasing, human resources or other administrative services - Direct and control corporate governance and regulatory compliance procedures within establish - Hire and train or arrange for training of...

  • Dairy / Frozen Department Manager

    3 months ago

    Scarborough, Canada Walmart Canada Full time

    **Position Summary... **:A Dairy/Frozen Department Manager co-ordinates the merchandise and activities of Associates in a department(s) of a Wal - Mart store through modular integrity, perpetual inventory, merchandise management, and customer service, while maintaining exemplary customer service by adhering to the Basic Beliefs and values of...

  • Sales Account Manager Full Time

    3 weeks ago

    Scarborough, ON, Canada Human Capital Department Full time

    Sales Representative / Jr. Account Manager - Cosmetics Sales* Account Manager is part of the Sales & Marketing Department, and reports to the AVP Sales & Marketing Manager. Manage and maintain up to date customer profiles * Monitor new development projects for both new and existing accounts, including working with the R&D team and coordinating cosmetic...

  • Transport Department Manager

    7 months ago

    Scarborough, Canada LUSAIL INC. Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - Experience: 1 year to less than 2 years **Work setting**: - Trucking company **Budgetary responsibility**: - $1,500,001 - $4,000,000 **Tasks**: - Manage finances or budget - Arrange for shipping documentation and the tracking and tracing of goods...

  • Food Lead Department Manager

    5 months ago

    Scarborough, Canada Walmart Canada Full time

    **Position Summary... **:To assist in the leadership of the Food areas and department processes through partnership with the Food Assistant Manager and ensure a high level of customer service and while ensuring task completion. **What you'll do...**: Job Responsibility #1 Providing excellent Customer Service by greeting all customers in a polite and...

  • Gm Lead Department Manager

    7 months ago

    Scarborough, Canada Walmart Canada Full time

    **Position Summary... **:To assist in the leadership of General Merchandise and Fashion Associates and department processes through partnership with the General Merchandise and Fashion Assistant Manager and ensure a high level of customer service and while ensuring task completion. **What you'll do...**: Job Responsibility #1 Providing excellent Customer...

  • Service Coordinator

    3 weeks ago

    Scarborough, Canada Hart Pump Service Full time

    We are seeking a **Service Coordinator** to join our team. In this role, you will act as the central hub of communication and coordination among customers, technicians, and internal departments. You’ll schedule service calls, dispatch technicians, prepare quotes, process orders, maintain inventory levels, and facilitate efficient workflow to ensure...

  • Grocery Department Manager

    4 months ago

    Scarborough, Canada Walmart Canada Full time

    **Position Summary... **:To provide customer service by coordinating the activities of associates to complete assigned handheld terminal activities. Ensuring a zoned and stocked salesfloor and offering assistance to meet the customer’s shopping needs. This will be accomplished by maintaining and recovering merchandise all in a safe and clean environment....

  • Grocery Department Manager

    6 months ago

    Scarborough, Canada Walmart Canada Full time

    **Position Summary... **:To provide customer service by coordinating the activities of associates to complete assigned handheld terminal activities. Ensuring a zoned and stocked salesfloor and offering assistance to meet the customer’s shopping needs. This will be accomplished by maintaining and recovering merchandise all in a safe and clean environment....

  • Junior Account Manager

    8 months ago

    Scarborough, Canada BDS Fleet Service Full time

    WE ARE GROWING At BDS Fleet, we are a turnkey fleet solution for fleets of all sizes. Our customers vary from small to large organizations, including municipal and federal entities as well as privately owned companies. We are a growth oriented and safety-focused company, we are looking for energetic and driven employees to join our company and play a...

  • Department Manager Walmart Milner/morningside

    19 hours ago

    Scarborough, Canada Walmart Morningside and Milner Scarborough Full time

    Walmart hiring Department Managers **Location: 799 Milner Avenue E, Scarborough - nearest intersection Morningside** **Position: Department manager** 1- open availability; available to work day/evening/night 2- must be available 7 days a week 3- experience working in retail or contruction will be an added advantage 4- good leadership and people...

  • Manager, Corporate Sales

    4 days ago

    Scarborough, Canada NT HOME SERVICE INC. Full time

    Education: College/CEGEP - Experience: 5 years or more **Tasks**: - Arrange training for staff - Conduct performance reviews - Plan and control budget and expenditures - Work with the marketing department to understand and communicate marketing messages to the field - Determine strategic planning related to new product lines - Establish organizational...

  • Stock Unloader Department Manager

    3 months ago

    Scarborough, Canada Walmart Canada Full time

    **Position Summary... **:To provide customer service by coordinating the activities of associates to complete assigned tasks relating to receiving and the flow of merchandise through to the sales floor. This will be accomplished by unloading trailers, pulling pallets to the floor and assisting in the processing of merchandise all in a safe and clean...

  • Department Store President

    2 months ago

    Scarborough, Canada GOLD HUB INC. Full time

    Education: Bachelor's degree - Experience: 3 years to less than 5 years - **Tasks**: - Allocate material, human and financial resources to implement organizational policies and programs - Authorize and organize the establishment of major departments and associated senior staff positions - Co-ordinate the work of regions, divisions or departments - Establish...

  • Service Manager

    6 months ago

    Scarborough, Canada AWIN - Donway Ford Full time

    How would you like to work with one of the most prestigious and well-respected automotive groups? Join AWIN, the new owner of Donway Ford in February! We are looking for experienced Service Manager to join our team! **Benefits** **We offer competitive salaries and generous benefits!** - Excellent Group Benefits package - Group RRSP Contribution program -...

  • Department Assistant

    7 months ago

    Scarborough, Canada Accuenergy (Canada) Inc. Full time

    **About Us** Accuenergy is a Toronto-based company dedicated to research, design and manufacturing of multifunction power meters and other instruments. We also provide advanced technological solutions for distribution and industrial power system automation. We are seeking a highly organized and proactive R&D Department Assistant to support our dynamic...

  • Cosmetic Sales Professional

    3 weeks ago

    Scarborough Village, Ontario, Canada Human Capital Department Full time

    Cosmetic Sales RoleAt Human Capital Department, we are seeking a highly skilled Cosmetic Sales Professional to join our team. This role will play a key part in building and maintaining strong relationships with our clients, providing exceptional customer service, and driving sales growth.About the Role:The Jr. Account Manager is responsible for serving as...