Service Manager

6 months ago

Scarborough, Canada AWIN - Donway Ford Full time

How would you like to work with one of the most prestigious and well-respected automotive groups? Join AWIN, the new owner of Donway Ford in February

We are looking for experienced Service Manager to join our team

**Benefits**

**We offer competitive salaries and generous benefits**
- Excellent Group Benefits package
- Group RRSP Contribution program
- Work/life balance
- Training and support programs
- Boot and tool allowance
- Tuition reimbursement program
- Corporate support
- Mentorship and development
- Unlimited careers opportunities within our automotive group

**Job Purpose**

This position is responsible for managing the Service department of the dealership. This includes directing the shop, front desk and all related positions in order to achieve a constant revenue stream for the facility. The positions typically reporting to the Service Manager are the Assistant Service Manager, Shop Foreman, Technicians, Service Consultants, Warranty Administrator, Service Coordinators, Lot Attendants, Car Wash Attendants and Detailers

**Responsibilities**
- Prepare and recommend annual business objectives for the after-sales area to the General Manager.
- Prepare and manage operating budgets.
- Design, recommend and implement various programs and promotions to achieve revenue and profit targets.
- Maintain various reporting systems as required by the General Manager and the manufacturer.
- Maintain up-to-date information on new equipment and tools that would potentially add revenue to the department, and improve its efficiency.
- Ensure that the shop is operating at an efficient and safe level in order to satisfy customers, reduce returns to the shop and keep it as injury free as possible.
- Ensure that technicians are always trained with the latest manufacturer technologies.
- Maintain an up-to-date knowledge bank of federal and provincial regulations and municipal bylaws such as those concerning the removal of hazardous waste, etc.
- Ensure that compliance with manufacturer’s warranty policies and requirements is always observed.
- Work closely with other dealership department managers; e.g., Parts, Sales, to ensure the profitability of the entire dealership is maintained.
- Attend regular dealership meetings run by the General Manager.
- Hire, train and motivate department employees, while encouraging their professional growth. Perform annual employee performance evaluations.
- Hold regular staff meetings; e.g., Technicians.
- Build and maintain excellent customer relations in order to maintain a strong customer base.
- Makes customer satisfaction a priority, by ensuring that personnel is properly equipped.
- Performs other tasks based on management requirements and instructions.

**Requirements**:

- Minimum of five years of experience in the automotive industry.
- Minimum of three years of management experience in the automotive industry.
- Proven ability to influence change and effectively lead projects.
- Excellent communication, interpersonal and time management skills.
- Ability to adapt to a changing environment and meet deadlines.
- Proficient with CDK and Reynolds systems; ability to operate PC-based software, e.g. Excel, PowerPoint, Word.
- Strong leadership skills.
- Valid Ontario G Driver's Licence.
- Clear Driver's Abstract.
- Automotive Technician’s License is an asset.
- High School Diploma or equivalent.

**Personal Attributes**
- Passion, motivation, focus and leadership skills.
- Results focused approach.
- Team player.
- Strong communication skills both written and verbal.
- Ability to influence, negotiate and mediate effectively.
- Strong attention to detail.
- Ability to maintain confidentiality and professionalism.
- Excellent interpersonal and team building skills.
- Strong time management and organizational skills.
- Honest, courteous and able to demonstrate strong work ethics.
- Driven and ability to work with minimum supervision.

**APPLY FOR A REWARDING CAREER TODAY**

**We thank all applicants for their response; however, only those considered for an interview will be contacted.**

**#AWINDON

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