Human Experience Manager

“How do you live in the moment?” We are passionate about ‘Making Every Moment Matter™.” We are seeking a candidate who shares our values - a person who has a passion to make a difference, who has a strong moral compass and who has a commitment to teamwork. The ideal candidate is a warm and loving person who makes meaningful connections with those they are caring for. Human Experience Manager reports to the Executive Director and is responsible for implementing and sustaining the Butterfly-informed culture of emotion-based, person-centered care and living in the home. Responsibilities Advocate and be a catalyst for resident quality of life, identifying roadblocks and working with all team members to overcome them. Role model person-centred behaviour (conduct) in every interaction - actively and positively influencing the conduct of others through the same. Ensure the emotional well‑being of residents is held as high as clinical outcomes, employing appropriate risk management methods. Train all team members (managers and frontline) on the culture of emotion-based, person‑centred care and help grow team members’ competencies. Gauge the well‑being of team members and advocate for the same, identifying roadblocks and working with all team members to overcome them. Partner with Residents’ and Family Councils, other committees within the home, and all third‑party caregivers to advance resident quality of life. Nurture and mentor Butterfly (or Human Experience) Champions as these take foot in our homes. Qualifications Prior experience as a Butterfly Implementation Project Leader - or a peer in the accredited Butterfly home who has demonstrated active involvement and knowledge during the project. Demonstrated understanding of Quality of Interactions Schedule (QUIS) techniques and emotion‑based, person‑centred role modelling. Experience and background in social services and/or recreation. Social Worker degree or Recreational diploma - or equivalent. High energy individual, able to influence others by example and personal leadership. Demonstrated ability to work to an approved plan, organize associated activities without supervisor prompts, and execute them with limited supervision involvement and close team member collaboration. Coordinate Home Leadership team and frontline team members to meet accreditation project timelines and deliverables. Role model emotion‑based, person‑centredness towards residents and team members. Train audiences with regard to MCM Butterfly training materials and all associated content. Escalate concerns on an as‑needed and timely basis, with consideration as to how to address the same. Perform emotional risk assessments using the MCM framework, working collaboratively with all required parties. Exercise emotional maturity and intelligence, as required by the role. Accurately self‑assess areas of personal strength and opportunity - take action on the latter, including by coaching and mentoring relations. Must provide a complete and current (within six months) Vulnerable Sector Check (including a Criminal Background Check) or be willing to obtain one. As a condition of employment, candidates are required to submit documented results of TB testing (within the last six months or within 14 days upon hire) or a chest X‑ray (within the last year), as per Public Health requirements. Two supervisory references are required. Provide proof of all required vaccines. The Employer strongly recommends to “stay up to date” with the recommended vaccines. Vaccination requirements are subject to changes as determined by the Employer. What do we offer you? Competitive wages Employee benefits Employee perks Employee and Family Assistance Program Support for personal and professional growth We look forward to speaking with you and Making Every Moment Matter™. Although we appreciate all applicants’ interest, only those selected for further consideration will be contacted. We strive to be diverse, inclusive, fair, equitable and accessible by addressing barriers and promoting dignity and respect for all. If you require accommodation at any time during the recruitment process, please contact the hiring manager. #J-18808-Ljbffr