Flight Centre

Flight Centre Travel Group (FCTG) is one of the world’s largest travel retailers and corporate travel managers. The company, headquartered in Brisbane, Australia, has company-owned leisure and corporate travel businesses in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the United Arab Emirates and Asia. FCTG also operates a global corporate travel management network that extends to more than 90 countries through company-owned businesses and independent licensees. The company opened its first leisure travel shop in Sydney, Australia in 1982 and was listed on the Australian Securities Exchange in 1995. Our purpose is to ‘open up the world for those who want to see’. Every day, we give people all around the world the opportunity to experience something really amazing – travel About The Opportunity The primary purpose of this role is to help lead the strategic development and optimization of the Global CRM platform (mainly based on Salesforce) within FCTG Corporate, with a strong focus on driving process modernization, technological innovation, and AI-enabled solutions. As Product Owner, you will collaborate with the global leadership, process owners, platform users, and the product team to formulate and help prioritize a strategic roadmap that enhances user experience, productivity and efficiency across the organization, with particular focus on Sales Cloud capabilities and functionality. Key Responsibilities Partner with global business stakeholders to define and implement a vision for the Global CRM Salesforce platform Identify and integrate AI-driven capabilities to enhance platform performance and user experience Build effective stakeholder relationships across all levels of the organization, including Sales Cloud users and business stakeholders Drive adoption of existing Salesforce capabilities and emerging technological capabilities Serve as the voice of the customer, engaging with technical teams to ensure platform functionality aligns with user needs across the Salesforce ecosystem Monitor platform performance metrics and user satisfaction, including Sales Cloud adoption and utilization metrics Implement business process automation that improves efficiency and effectiveness leveraging Sales Cloud and related tools Experience & Qualifications Proven experience in product management methodologies and best practices Broad expertise across Salesforce platform capabilities, specialising in Sales Cloud functionality Experience with Sales Cloud implementation, configuration, and optimization Experience with Salesforce Marketing Cloud Account Engagement (formerly Pardot) for lead management and marketing automation integration Understanding of Salesforce Revenue Cloud capabilities and customer implementation Experience with integrated sales enablement and conversation intelligence tools such as Gong, Highspot, or similar platforms Ability to translate business requirements into technical specifications with strength in Sales Cloud configuration Strong understanding of AI enabled processes Strong stakeholder management and communication skills Solid knowledge of Sales Cloud, Marketing Cloud, Marketing Cloud Account Engagement, Revenue Cloud, and related Salesforce products Work Perks - What’s in it for you: Have fun: At the heart of everything we do at Flight Centre is a desire to have fun. Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering. Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out. Love for travel: We were founded by people who wanted to travel and want others to do the same. Personal connections: We are a big business founded on personal relationships. Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives such as Diversity Day (paid leave to observe a holiday or cultural celebration of your choice), Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices. A career, not a job: We offer genuine opportunities for people to grow and evolve. We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development. Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED® Gold-certified office spaces, and 1 paid Volunteer Day per calendar year. Benefits Include Generous paid time off policy Travel perks/discounts Health & Wellness Programs and Employee Financial Wellness Services National/International Award Nights and Conferences Group benefits including extended health care, dental and vision, gender affirming care, fertility care Insurance including life, AD’D, critical illness, long term disability Employee Assistance Program RRSP/RPP with matching Tuition Reimbursement Program Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions Global career opportunities in a network of brands and businesses Awards & Recognition Travel Weekly Magellan Awards: Silver Winner (2023) GBTA WINiT Top 50 Award Recipient (2018–2025) CHHR: 5-Star DE&I Employer (2023, 2024) Seramount, FCTG Mexico: Member of the Global Inclusion Index (2023–25) Newsweek: America’s Greatest Workplaces for Diversity (2024) Benefits Canada: Health/Wellness Program and Mental Health Program (2023, 2025) OutThere Awards: Inclusive Travel Finalist (2025) Canadian HR Awards: Excellence in Diversity and Inclusion Awardee (2025) Location – Toronto, Canada For this position, we anticipate offering an annual salary of $110,000 - $132,000. Base salary is dependent on relevant factors, including experience, geographic location, and job requirements. Applications close: 23 Jan 2026 Eastern Standard Time We welcome applications from candidates with diverse experiences. We thank all candidates for their interest; however, only those selected to continue in the process will be contacted. As part of our recruitment process, AI tools may assist in the screening and assessment of applications. Final hiring decisions are made by our recruitment team and hiring managers. Our number one philosophy? Our people. Flight Centre Travel Group’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society. We are committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at Travel Weekly Magellan Awards: Silver Winner (2023) GBTA WINiT Top 50 Award Recipients (2018–2025) CHHR: 5-Star DE&I Employer (2023, 2024) Seramount, FCTG Mexico: Member of the Global Inclusion Index (2023–25) Newsweek: America’s Greatest Workplaces for Diversity (2024) Benefits Canada: Health/Wellness Program and Mental Health Program (2023, 2025) ✈️ OutThere Awards: Inclusive Travel Finalist (2025) Canadian HR Awards: Excellence in Diversity and Inclusion Awardee (2025) Back to search results #J-18808-Ljbffr