Flight Centre

Join to apply for the Flight Centre - Product Owner, Global CRM role at Flight Centre Travel Group . Fly for one of the world’s leading travel retailers. The role will be based in Toronto, Ontario, Canada. About the Opportunity The primary purpose of this role is to help lead the strategic development and optimization of the Global CRM platform (mainly based on Salesforce) within FCTG Corporate, with a strong focus on driving process modernization, technological innovation, and AI‑enabled solutions. Key Responsibilities Partner with global business stakeholders to define and implement a vision for the Global CRM Salesforce platform Identify and integrate AI‑driven capabilities to enhance platform performance and user experience Build effective stakeholder relationships across all levels of the organization, including Sales Cloud users and business stakeholders Drive adoption of existing Salesforce capabilities and emerging technological capabilities Serve as the voice of the customer, engaging with technical teams to ensure platform functionality aligns with user needs across the Salesforce ecosystem Monitor platform performance metrics and user satisfaction, including Sales Cloud adoption and utilization metrics Implement business process automation that improves efficiency and effectiveness leveraging Sales Cloud and related tools Experience & Qualifications Proven experience in product management methodologies and best practices Broad expertise across Salesforce platform capabilities, specializing in Sales Cloud functionality Experience with Sales Cloud implementation, configuration, and optimization Experience with Salesforce Marketing Cloud Account Engagement (formerly Pardot) for lead management and marketing automation integration Understanding of Salesforce Revenue Cloud capabilities and customer implementation Experience with integrated sales‑enablement and conversation intelligence tools such as Gong, Highspot, or similar platforms Ability to translate business requirements into technical specifications with a strong focus on Sales Cloud configuration Strong understanding of AI‑enabled processes Strong stakeholder management and communication skills Solid knowledge of Sales Cloud, Marketing Cloud, Marketing Cloud Account Engagement, Revenue Cloud, and related Salesforce products Work Perks We offer a fun and collaborative culture with regular Buzz Nights and a global gathering Rewards and recognition for outstanding performance Opportunities to develop professionally and personally within a global brand Commitment to diversity, equity, and inclusion with dedicated initiatives and employee resource groups Corporate social responsibility programs and volunteer opportunities Benefits Include Generous paid time off policy Travel perks and discounts Health & wellness programs and employee financial wellness services National and international award nights and conferences Group benefits including extended health care, dental and vision, gender‑affirming care, fertility care Life, AD&D, critical illness, long‑term disability insurance Employee assistance program RRSP/RPP with matching Tuition reimbursement program Employee share plan — purchase company stock on the Australian Stock Exchange (subject to terms) Global career opportunities in a network of brands and businesses Location Toronto, Ontario, Canada Salary Annual base salary ranges from $110,000 to $132,000 CAD, depending on relevant factors such as experience and geographic location. How to Apply Please submit your application through our careers portal. We will contact selected candidates for next steps. AI tools may assist in the screening and assessment of applications, but final hiring decisions are made by our recruitment team and hiring managers. Equal Opportunity Employment We are an equal opportunity employer and welcome applicants from all backgrounds. For accommodation requests, please contact our Recruitment Team at #J-18808-Ljbffr