Flight Centre

Product Owner, Global CRM – Flight Centre Flight Centre Travel Group (FCTG) is one of the world’s largest travel retailers and corporate travel managers. About The Opportunity The primary purpose of this role is to lead the strategic development and optimization of the Global CRM platform (mainly based on Salesforce) with a strong focus on process modernization, technological innovation, and AI‑enabled solutions. As Product Owner you will collaborate with global leadership, process owners, platform users, and the product team to formulate and help prioritize a strategic roadmap that enhances user experience, productivity and efficiency across the organization, with particular focus on Sales Cloud capabilities and functionality. Key Responsibilities Partner with global business stakeholders to define and implement a vision for the Global CRM Salesforce platform Identify and integrate AI‑driven capabilities to enhance platform performance and user experience Build effective stakeholder relationships across all levels of the organization, including Sales Cloud users and business stakeholders Drive adoption of existing Salesforce capabilities and emerging technological capabilities Serve as the voice of the customer, engaging with technical teams to ensure platform functionality aligns with user needs across the Salesforce ecosystem Monitor platform performance metrics and user satisfaction, including Sales Cloud adoption and utilization metrics Implement business process automation that improves efficiency and effectiveness leveraging Sales Cloud and related tools Experience & Qualifications Proven experience in product management methodologies and best practices Broad expertise across Salesforce platform capabilities, specialising in Sales Cloud functionality Experience with Sales Cloud implementation, configuration, and optimization Experience with Salesforce Marketing Cloud Account Engagement (formerly Pardot) for lead management and marketing automation integration Understanding of Salesforce Revenue Cloud capabilities and customer implementation Experience with integrated sales enablement and conversation intelligence tools such as Gong, Highspot, or similar platforms Ability to translate business requirements into technical specifications with strength in Sales Cloud configuration Strong understanding of AI enabled processes Strong stakeholder management and communication skills Solid knowledge of Sales Cloud, Marketing Cloud, Marketing Cloud Account Engagement, Revenue Cloud, and related Salesforce products Work Perks Have fun: At the heart of everything we do is a desire to have fun. Reward & Recognition: Celebrate successes at regular Buzz Nights and the annual Global Gathering. Use your smarts: Our people use quick thinking, expertise, and tenacity to figure things out. Love for travel: Passion for travel is ingrained in our values. Personal connections: A big business built on personal relationships. Diversity, Equity & Inclusion: Commitment to DE&I through initiatives such as Diversity Day, Employee Resource Groups and equitable recruitment. A career, not a job: Genuine opportunities for growth and evolution. We back our people all the way: Commitment to supporting every employee in professional and personal development. Giving Back: Corporate Social Responsibility program & paid volunteer day. Benefits Generous paid time off policy Travel perks/discounts Health & Wellness Programs and Employee Financial Wellness Services National/International Award Nights and Conferences Group benefits: extended health care, dental and vision, gender‑affirming care, fertility care Insurance: life, AD&D, critical illness, long‑term disability Employee Assistance Program RRSP/RPP with matching Tuition Reimbursement Program Employee Share Plan – opportunity to purchase company stock on Australian Stock Exchange with partial company match. Global career opportunities in a network of brands and businesses Location and Salary Location – CITY, CanadaAnnual salary: $110,000 - $132,000 (base; dependent on experience, location, and job requirements) Recruitment and Diversity We welcome applications from candidates with diverse experiences. Only those selected to continue in the process will be contacted. AI tools may assist in screening, but final hiring decisions are made by our recruitment team and hiring managers. We are committed to providing a barrier‑free pathway throughout recruitment. Accommodation requests are welcomed and can be made by contacting our Recruitment Team at Equal opportunity employer: Flight Centre values diversity and inclusion. We comply with all applicable anti‑discrimination laws. Awards and Recognition Travel Weekly Magellan Awards: Silver Winner (2023) GBTA WINiT Top 50 Award Recipients (2018–2025) CHHR: 5‑Star DE&I Employer (2023, 2024) Global Inclusion Index (2023–25) Newsweek: America’s Greatest Workplaces for Diversity (2024) Benefits Canada: Health/Wellness Program and Mental Health Program (2023, 2025) OutThere Awards: Inclusive Travel Finalist (2025) Canadian HR Awards: Excellence in Diversity and Inclusion Awardee (2025) #J-18808-Ljbffr