Customer Success Manager

6 days ago

Canada Locus Robotics Full time

Locus Robotics is a global leader in warehouse automation, delivering unmatched flexibility and unlimited throughput, and actionable intelligence to optimize operations. Powered by LocusONE, an AI-driven platform, our advanced autonomous mobile robots seamlessly integrate into existing warehouse environments to enhance efficiency, reduce costs, and scale operations with ease. Trusted by over 150 industry leading retail, healthcare, 3PL, and industrial brands in over 350 sites worldwide, Locus enables warehouse operators to achieve rapid ROI, minimize labor costs, and continuously improve productivity. Our industry-first Robots-as-a-Service (RaaS) model ensures ongoing innovation, scalability, and cost-effectiveness without the burden of significant capital investments. With proven capabilities in diverse workflows—from picking and replenishment to sorting and pack‑out—Locus Robotics empowers businesses to meet peak demands and adapt to ever‑changing operational needs. As Customer Success Manager, you will serve as a trusted advisor to customers, partnering with them to maximize the impact and long‑term value of Locus Robotics warehouse automation solutions. Help drive seamless adoption, operational excellence, and measurable ROI while ensuring each customer achieves sustained success, efficiency, and satisfaction. This is a dynamic, high‑visibility role that will provide an opportunity to work with all technical groups within the Locus Robotics organization. This role requires up to 50% travel to customer sites in the Toronto area, with travel to additional locations across Canada and the United States as needed. Responsibilities Oversee daily operations at customer sites, ensuring seamless functionality. Enhance customer satisfaction during deployment and drive process improvements. Act as the primary contact for resolving escalated technical issues. Assist with warehouse mapping, preventative maintenance, and system upgrades. Manage change requests, keeping all stakeholders informed of schedule and budget impacts. Compile and analyze key performance metrics (Throughput, UPH, Lines Per Hour) for status reporting. Conduct post‑project evaluations to assess successes and areas for improvement. Monitor customer site performance to ensure compliance with contractual requirements. Scale system capabilities to align with the customer’s evolving needs. Qualifications Bachelor's Degree in Computer Science, Engineering, CIS or a related technical field. 5+ years' hands‑on experience with 3PL, Warehouse, or logistics operations. Knowledge of networking and network technology, such as routers, WIFI, switches, and firewalls. Ability to communicate technical/complex information both verbally and in writing. Aptitude to multitask and respond to emergency situations effectively. Knowledge of and interest in diverse technical topics, including software, hardware, and robotics. Self‑motivated and able to solve problems independently and in customer settings. A valid passport and a valid driver’s license are required. Excellent written and verbal English communication skills, with the ability to effectively engage with internal and external stakeholders at all levels of the organization. Locus Robotics is an equal opportunity employer. #J-18808-Ljbffr

  • Customer Success Manager

    2 weeks ago

    , , Canada Panoptyc Full time

    Location : Remote Team : Customer Success About Panoptyc At Panoptyc, we're on a mission to revolutionize loss prevention. Using visual AI and manual reviewers, we help retailers detect theft in over 15,000 markets across the United States. From Fortune 500 giants to local businesses, our impact is far-reaching. As a fully remote, rapidly growing team, we're...

  • Manager, Customer Success

    2 weeks ago

    , , Canada Antler Full time

    Overview Job Title: Manager, Customer SuccessLocation: Toronto / New York / RemoteExperience Required: Minimum 5 years of customer success or account management experience, with 2+ years in a leadership role NetNow is a fast-growing credit management platform helping suppliers modernize how they onboard, assess, and approve new customers. We eliminate paper...

  • Customer Success Manager

    3 weeks ago

    , , Canada Panoptyc Full time

    Join to apply for the Customer Success Manager role at Panoptyc Get AI-powered advice on this job and more exclusive features. About Panoptyc At Panoptyc, we're on a mission to revolutionize loss prevention. Using visual AI and manual reviewers, we help retailers detect theft in over 15,000 markets across the United States. From Fortune 500 giants to local...

  • Manager, Customer Success

    2 days ago

    Canada GSOFT Full time

    Company Description We’re GSoft, home to a family of software products that lay the groundwork for a better employee experience. Our goal is to make work simpler, kinder, and faster. Specifically, we help companies get the most out of Microsoft 365 with ShareGate. We help managers grow their teams with Officevibe. And we ensure every onboarding is a...

  • Customer Success Manager

    7 days ago

    Canada Quest Software Full time

    Overview:Quest Software has a two-pronged mission focused on helping organizations manage and secure their Microsoft environments and leverage their data effectively.First, Quest aims to be the leading partner for modernizing, protecting, and securing hybrid Active Directory, Entra ID, and Microsoft 365 environments. They provide critical solutions for...

  • Customer Success Manager

    2 weeks ago

    , , Canada AgencyAnalytics Full time

    Join to apply for the Customer Success Manager role at AgencyAnalytics We're seeking a Customer Success champion to service the North American customers of our highly successful SaaS platform. You'll be joining a supportive, tight-knit, and highly committed team that is passionate about helping customers reach their business goals and growing our product....

  • Customer Success Manager

    2 weeks ago

    , , Canada HighlightTA Full time

    Join to apply for the Customer Success Manager role at HighlightTA HighlightTA is the on‑demand talent team for Certn . Who We Are At Certn, we’re revolutionizing background screening with The World’s Easiest Background Check — fast, global, and powered by tech. We’re not about outdated processes and red tape. We’re about innovation, speed, and...

  • Customer Success Manager

    5 days ago

    , , Canada CoLab Software Full time

    At CoLab, we help engineering teams bring life‑changing products to the world years sooner. Our platform is the world’s first Design Engagement System (DES) - a category defining product that Engineering teams use to engage in meaningful, productive design conversations, catch preventable mistakes, and get to market faster. Our customers include the...

  • Customer Success Manager

    2 weeks ago

    Canada Jobgether Full time

    This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager in Canada. In this role, you will manage a portfolio of enterprise customers across North America, ensuring successful onboarding, adoption, and value realization. You will act as a strategic partner to senior stakeholders, building...

  • Customer Success Manager

    6 days ago

    Canada CoPilot AI Full time

    CoPilot AI is a Vancouver-based SaaS start-up with a mission: to innovate the way people grow their business by humanizing digital interactions in a scalable way. We believe in maximizing authentic and mutually beneficial human connections for business growth, which is why CoPilot AI automatically targets qualified people on social media, initiates...