Operations Administrator

COD Concrete is a small, fast-paced ready-mix concrete delivery company focused on residential customers and small contractors. We operate our own fleet of branded trucks and pride ourselves on delivering high-quality concrete with personalized service, flexibility, and attention to detail. Unlike large suppliers, we offer a more dynamic and responsive experience, making us a trusted partner for customers who value reliability and great service. ABOUT THE ROLE The Operations Administrator is responsible for the daily managing of all administration tasks associated with the Ready Mix Plant in Edmonton. These duties include: general office support and sales and customer service. This role is critical to ensure that best practices are implemented, and operations processes are correctly completed. The Operations Administrator works closely with the General Manager, Operations Manager, Sales Team and Shipping Department. WHAT YOU’LL ACCOMPLISH ● Work with purchasing, operations group, and vendors to obtain required information and prepare clear, concise and accurate product and service description for inclusion in specifications, scope of work statements, purchase order and RFP (requests for proposals), and simple service agreements. ● Conduct payroll. ● Accurate and timely entry of daily time reports, which includes analysis of variances between reports and pay cheques ● Keep front office and storage areas organized and order and inventory all office supplies ● Process all incoming and outgoing calls. ● Accurate and daily entry of KPI tracking sheet. ● Assist customers with invoice inquiries. ● Handle all credit card transactions. Ensure proper customer invoicing, reconciliation and processing all credit and rebills. ● Run reports as required for Managerial team. ● Demonstrate a commitment to communicating, improving and adhering to health, safety and environmental policies in all work environments and areas. Promote a culture of safety and exhibit these behaviors. WHAT WE’RE LOOKING FOR Required Work Experience: Minimum of 2 years administration experience. Required Training/Certifications: N/A Required Technical Skills: Experience with Microsoft Suite and SAP. Salesforce experience is and asset. Travel Requirements: 0-5% Additional Requirements: ● Strong oral and written communication skills. ● Must have the ability to plan and organize people and processes. ● Ability to work independently and effectively in a high paced environment. ● Strong computer application knowledge. ● Detail oriented. ● Contain customer service skills. ● Successful candidates must adhere to all safety protocols and proper use of approved Personal Protection Equipment ("PPE"), including but not limited to respirators. Employees that are required to wear respirators must be clean shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit tests. WHAT WE OFFER ● Flexible Health & Dental benefits coverage for you and your dependants. ● A generous Pension Plan designed to support you through various stages of your career and life. ● Access to voluntary programs like RRSP and TFSA for future financial planning. ● Healthy Living support through an Employee and Family Assistance Program (EFAP), offering confidential assistance for work, health, or life challenges ● Easy access to mental health and well-being support. ● Service recognition awards to celebrate your contributions. ● Perks & discounts on a variety of products and services. ● Access to online learning platforms, financial educational assistance, and a culture that fosters career growth and opportunities. ● Financial support for new parents beyond statutory benefits. ● An inclusive and welcoming environment where everyone can be themselves. ● A collaborative work culture in a supportive and team-oriented work environment. ● Company-provided personal protective equipment ensuring your safety and comfort on the job where applicable. As part of our dedicated focus on the health and safety of all employees, a pre-employment medical, including drug and alcohol testing and a criminal record check, may be required.