Hospitality Manager

Hospitality Manager - Olliffe Butcher Shop Join to apply for the Hospitality Manager role at VG Meats. Olliffe is a destination butcher shop known for exceptional whole-animal butchery and regenerative agriculture. Located in Rosedale, we serve Toronto’s most discerning customers for nearly 50 years. What You’ll Do Create a warm, knowledgeable, and memorable experience for every customer. Curate meals—anticipating what customers need and guiding them to a better cooking experience. Handle special requests and complaints with grace, turning challenges into loyalty. Build personal relationships with regulars; know their names, preferences, and families. Develop & Coach the Team Train team members on product knowledge, service standards, and systems. Conduct daily huddles, monthly one-on-ones, and ongoing coaching. Lead by example—jump behind the counter during a rush, stay late when needed. Build a bench of capable team members ready to step into leadership. Drive Visual Merchandising & Seasonal Storytelling Create stunning meat displays that draw customers in and inspire purchases. Refresh the case weekly; overhaul for holidays and seasons. Cross‑merchandise thoughtfully (duck fat next to potatoes, marinades next to steaks). Document beautiful displays for social media and future reference. Own Food Safety & Operations Lead daily sanitation checklists and conduct regular safety audits. Enforce HACCP principles, temperature control, and health regulations without compromise. Manage inventory through LightSpeed POS, Vercel, and planogram tools. Minimize shrinkage, reduce waste, and hit margin targets. Amplify the Brand Post 3–5 pieces of social media content weekly from the shop floor. Capture behind‑the‑scenes moments, beautiful displays, and customer stories. Coordinate with marketing on campaigns while keeping content authentic. Be a credible ambassador for regenerative agriculture—tell the story of our farms. What You Bring Background in fine dining hospitality, premium food retail, or butcher shop management. Working knowledge of meat cuts, aging processes, and cooking methods (or genuine eagerness to learn). Proficiency with POS systems and inventory management. Proven ability to train, mentor, and develop a team. Strong social media skills with an eye for visual storytelling. Food handler certification (or willingness to obtain immediately). Personal Qualities Natural warmth and genuine enjoyment of customer interaction. Calm under pressure; able to make sound decisions in a fast‑paced environment. Emotional intelligence to read customers and support team members. Willingness to do any task—from serving customers to sweeping floors. Passion for quality food and sustainable sourcing. What Success Looks Like Customer satisfaction: 95%+ positive feedback. Shrinkage/waste: zero unexplained variances. Average transaction value: +10% year‑over‑year. Staff retention: 90%+ annually. Social media growth: +20% followers, 5%+ engagement rate. Food safety: zero critical violations. Team product knowledge: 90%+ on monthly assessments. Compensation & Growth Competitive salary commensurate with experience, plus performance bonus tied to company cash performance. Benefits added after the standard waiting period and once preliminary targets are achieved. High performers may have opportunities to: take on multi‑location responsibility, contribute to new store openings, develop training programs for the broader organization, and participate in strategic planning and brand development. You Might Be Right for This Role If You… Get genuinely excited about a beautiful steak and what to pair with it. Treat a $20 purchase with the same care as a $200 order. Find satisfaction in developing others. Take pride in the details—the clean case, the perfect wrap, the remembered name. Believe that how we raise and source our food matters. #J-18808-Ljbffr