Reservations Specialist

**SCALE HOSPITALITY** is currently hiring a **RESERVATIONS SPECIALIST** to join our team

**SCALE HOSPITALITY** is based in Toronto and has a wide-range of unique restaurant and bar concepts in it’s portfolio. The company behind Shook, Lapinou, Wheatsheaf Tavern, The Fortunate Fox, Miller Taverns, GG’s Burgers, Toronto Beach Club and many more new ventures.

Reporting to the General Manager, the **RESERVATIONS SPECIALIST**:

- ..

**Major Responsibilities include but not limited to**:
**Administration**:

- Update and maintain Open-table to confirm reservation arrived, provide notes to server responsible for guest with accommodation requirements
- Update Open-table with notes provided by server with regards to guest preferences ie. special occasions, allergies or special requests
- Audit Open Table information ensuring accuracy in guest information (i.e. no duplicates, contact information is complete etc.)
- Possess a working knowledge of the restaurant trade area (i.e. location, surroundings, attractions, or directions)
- Make every effort to accommodate special requests. If unsure please refer to your manager before offering other options.

**Customer Service**:

- Invite potential guests to the restaurant.
- Create a positive guest experience that begins with a proper greeting and engagement of the guests
- Efficiently maintain and organize restaurant by managing guest flow, maximum seating capacity and communicating with all employee
- Communicate with Servers, Bartenders, & Managers to maintain proper guest flow throughout restaurant
- Communicate with bar team to ensure all bar tabs are transferred to guests’ table
- Escort guests to their table, engage them in conversation and seat them accordingly

**Operations**:

- Liaise with Kitchen staff and manager to accommodate large parties and potential leads on events and buyouts.
- Liaise with Floor Manager to assign sections to servers
- Prior to service, print and distribute Run Sheets to Kitchen to communicate flow of evening
- Help set up restaurant with require table settings, sweeping front entrance, ensuring host stand is neat & tidy, wiping down and replacing menus, organizing coat check, rearranging tables to accommodate large parties
- Ensure bathrooms are adequately maintained by completing checks regularly throughout shift
- Follow all food standards & systems
- Know all table numbers and maintain awareness of which servers are in each sections

**Skills & Qualifications**:

- 1-2 years in similar premium high volume environment
- Excellent organization and time management skills
- Posses a working knowledge of the restaurant trade area (i.e. location, surroundings, attractions, or directions)
- Proactive anticipating guest needs
- Have a high attention to detail
- Excellent communication skills (verbal and written)
- Able to work under pressure and thrive in a fast pace environment
- Team player
- Passion for hospitality

**WHY WORK FOR US?**
- Competitive Wages
- Discounts at all ICONINK / Scale Hospitality Group Restaurants
- Corporate Goodlife Fitness Rates
- FUN Team and Culture
- Training, Development and Education Reimbursement

**SCALE HOSPITALITY GROUP** recognizes its obligations under the Accessibility for Ontarians with Disabilities Act, 2005, and, upon request, will provide accommodation in the recruitment processes to the point of undue hardship.

**Job Types**: Full-time, Part-time, Permanent

**Benefits**:

- Discounted or free food

Application question(s):

- Are you located in Toronto, ON?
- Are you legally able to work in Canada and have a valid SIN?