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Desktop Deployment Specialist

3 months ago

Scarborough, Canada TekWissen ® Full time

Position: Desktop Deployment Specialist

Location: Scarborough, ON M1W 3E8

Duration: 6 Months

Job Type: Contract

Work Type: Onsite

Language: English

Pay: $26-$26.00/hr

Job Description:


Role:

  • Laptop Refresh, image and deploy laptops to customers
  • Image Laptops, Schedule Customer Appointments, Remote Access with customers to confirm full functionality of the device being deployed

What You’ll do?

  • Order to deliver our exceptional services, we need a team of dedicated and enthusiastic, hard-working, and customer service-oriented technicians.

That’s where you come in:

  • You will be expected to deliver exceptional customer service as the face of the client.
  • You will be responsible for interacting and servicing our clients with any technical problem they are experiencing.
  • Be helpful, relatable, and pleasant while diagnosing and fixing their problems.
  • Solve a broad range of day-to-day onsite technical issues on network infrastructure and internal desktop systems

What make it happen:

  • Be helpful and understanding - provide the support you would want
  • Customize the customer experience for every individual
  • All communication, instructions, and product knowledge to the level of the individual.
  • Determine the most cost-effective repair to minimize customer downtime.
  • Be proactive
  • Prepare reports for analysis of product failure trends and service issues.
  • In short, you service our customers with whatever technical issues they may have in the most pleasant way possible

Who You'll work with the client as an Desktop Technician

  • You'll play a crucial role in supporting our customers and proactively identifying their needs.
  • You'll work to create the ideal experience that any customer would seek to encounter.
  • For many of our customers, technology problems can be frustrating but easily solved by educating them.
  • Your patience is a virtue
  • You'll be the face of our operation and the go-to for what makes our company run our customers.

Experience:

  • 2-5 years of related work experience, or AA degree, or technical training or equivalent combination of education and experience.
  • A+ Certification or able to obtain within first 6 weeks of employment.
  • Solid experience and understanding of IT services and products
  • Enthusiastic about technology and willing to learn and stay on the cutting edge.?
  • Personable Relatable and responsible when interacting with ALL customers
  • When the customer has a problem are they going to dread your visit? If yes, you're not picking up what we're putting down.
  • Consultative approach to solving issues? Help us, help them? Reliable.
  • Able to transform technical IT solutions lingo into terms everyone understands.
  • Impeccable follow-through to customer satisfaction.
  • Will attempt to connect to anyone you meet, no matter how difficult. Go-Getter.