IT Support Specialist

7 months ago


Scarborough, Canada Derma Sciences Canada Full time

Gentell is a U.S. national provider of wound care products and programs to the long-term care industry and is poised to become the largest vertically integrated wound care company in the world. Gentell is the proud owner of Derma Sciences Canada, the largest traditional wound care manufacturing plant in North America. Garnering a more than 99% customer satisfaction rate, our Total Wound Care Solution is a comprehensive program that improves patient outcomes, controls costs to our partner facilities and reduces nursing time. You would be joining a team dedicated to “making it better” every day.

Derma Sciences Canada is seeking an IT Support Specialist to administer IT functions for a growing pool of 400 users. This position works out of our Scarborough, ON office, servicing users in-house as well as some remote sales staff via remote tools. This is an exciting opportunity for a hard-working and talented individual to grow with a rapidly expanding business.

**Responsibilities**:

- Assist the Systems Administration Manager with all end-user computing tasks, including onboarding/offboarding employees and contractors.
- Provide technical support for end-user computer hardware and software to maintain secure and reliable technical productivity.
- Configure and support laptops, desktops, tablets, mobile phones, and printers.
- Install software and administer accounts, including version upgrades and patches.
- Configure and administer routers, firewalls and WAPs (Sophos or Meraki experience preferred).
- Configure and administer routers, firewalls and WAPs (Sophos or Meraki experience preferred).
- Additional duties and projects as assigned.

Qualifications:

- Minimum of 3 years network administration experience
- Experience with MS Windows v10 and v11
- Familiarity with Apple iOS (v14 or later)
- Knowledge of computer systems and troubleshooting
- Interpersonal and customer service skills
- Problem-solving and critical-thinking skills
- Teamwork, attention to detail, follow-through, and ability to manage several projects and tasks at once
- Ability to learn new technologies and implement them, including independently researching defects and their solutions
- Ability to lift and carry 25 lbs, bend, kneel, sit, stand
- High school diploma or GED
- College degree in computer science, network administration, or computer programming preferred
- Training certificates in information technology infrastructure, network administration, and/or computer repair a plus

Pay: $50,000.00-$64,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift

COVID-19 considerations:
All employees and visitors are required to wear a mask, common surfaces are sanitized regularly, and sanitation stations are set up.

Work Location: In person



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