Warranty Superintendent

7 days ago

Edmonton, Canada Rohit Group Full time

The Warranty Superintendent will be responsible for customer and trade assessments, correspondences and bookings in a timely manner. They ensure that customers have a positive experience with their warranty, resolving any issues they may have in a timely and professional manner. ESSENTIAL FUNCTIONS Customer Walkthroughs & Education Lead pre-occupancy and possession walkthroughs with homeowners, clearly identifying and documenting deficiencies for follow-up by the construction team. Review and sign off on all possession items with customers to ensure full understanding and satisfaction prior to handover. Educate homeowners on warranty coverage, regular maintenance requirements, and best practices for caring for their new home. Deliver a professional and positive experience that reflects Rohit’s commitment to exceptional customer service. Post-Possession & Warranty Inspections Conduct 1-month and 1-year warranty inspections to identify and document homeowner concerns or required repairs. Complete warranty assessments and prepare recommendations for resolution in collaboration with the Warranty Manager. Coordinate and attend Alberta New Home Warranty Program (ANHWP) claims, inspections, and follow-up appointments as required. Maintain accurate records of all inspection findings and ensure timely scheduling of necessary repairs. Repairs & Trade Coordination Schedule, coordinate, and monitor trade partners to ensure all repair work meets Rohit standards, timelines, and specifications. Attend scheduled trade days (1-month and 1-year) to facilitate homeowner repairs and ensure quality workmanship. Complete minor home repairs or touch-ups when feasible, escalating larger or multiple issues to the appropriate trade partners. Track and close work orders upon completion, authorize payments, and report recurring issues to the Warranty Manager. Communication & Professional Conduct Maintain proactive communication with homeowners, trades, and internal departments to ensure timely updates and resolution of issues. Respond to after-hours emergency calls as per the on-call rotation, triaging issues and dispatching appropriate trades when necessary. Ensure all interactions are handled with professionalism, empathy, and tact while representing the Rohit brand. Follow all safety policies and documentation requirements while upholding company standards for quality and customer experience. WORK EXPERIENCE Required Knowledge of building and safety code requirements Experience in the construction industry (5+ years) Beneficial Basic knowledge of Alberta New Home Warranty policies EDUCATION Required High School Diploma in LICENSES & CERTIFICATIONS Required Prov Driver's License #J-18808-Ljbffr

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