Call Center Manager: Lead, Coach

The Call Center Manager aids staff in resolving complex issues, researches and documents complaints through proper channels to enhance member satisfaction, and develops staff competencies through coaching and performance appraisals. This role also manages workflow, and staffing levels, and supports the cross-selling of products and services, ensuring...

_**RESPONSIBILITIES**_ The supervisor reports to general management, must have experience as a team leader or supervisor in a call center, and will be able to perform, develop and achieve objectives in line with our customers' expectations. Organized and structured, the person will be responsible for several follow-ups and will be required to work in...

Remote Work-at-Home Canada JOB TYPE: Full-Time PAY TYPES: Hourly POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service...

Remote Work-at-Home Canada JOB TYPE: Full-Time PAY TYPES: Hourly POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service...

LOCATION: Remote Work-at-Home Canada JOB TYPE: Full-Time PAY TYPES: Hourly POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and...

LOCATION: Remote Work-at-Home Canada JOB TYPE: Full-Time PAY TYPES: Hourly POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and...

LOCATION: Remote Work-at-Home Canada JOB TYPE: Full-Time PAY TYPES: Hourly POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and...

LOCATION: Remote Work-at-Home Canada JOB TYPE: Full-Time PAY TYPES: Hourly POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and...

LOCATION: Remote Work-at-Home Canada JOB TYPE: Full-Time PAY TYPES: Hourly POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and...

The Lead Supervisor role is an integral part of the store's overall success; modeling the behaviors needed to directly impact all aspects of our Company's business: Sales and Operational Processes. This individual shows exemplary performance behaviors, not only with work performed, but by representing Coach at its highest standards. They serve as a true...