Call Center Team Lead

3 hours ago

Avenue Haig Montréal Canada UAP Full time
Company Description

Be part of a community of authentic, proud and trusted people

Our Auto Parts Division is the largest Canadian distribution network of automobile replacement parts. Our banners in this division include the renowned NAPA Auto Parts, Altrom/Auto-Camping, and NAPA/CMAX. We believe we don't just deliver car and heavy vehicle parts all around the country; we also help keep Canadians moving forward. We have the experience and strength of our 100-year legacy and our 5000 colleagues have the desire to always do better for our customers.

Send us your resume and join a people-centric company with a reputation of excellence.

Job Description

As a Team Leader, your role will be to respond to customer calls/emails and make decisions to provide an exceptional experience.

It is a regular full-time position located in Montreal.

We offer a competitive salary along with a range of attractive benefits and company discounts. Additionally, we provide training throughout your career to support and guide your professional development.

Your responsibilities:

  • Respond to customer calls and/or emails
  • Support representatives in research and submissions
  • Manage the schedules of call center agents and assist the call center service manager in employee evaluations
  • Maintain effective communication with store managers and store representatives assigned to the call center
  • Coordinate the work of the team and manage priorities in submissions and other client files.
Qualifications

To join our team, you will need :

  • Some experience in the field of industrial parts
  • Customer service and teamwork oriented
  • Bilingual, French and English, spoken and written, as you will need to frequently collaborate with internal clients across Canada.
Additional Information

UAP is a diverse community that promotes inclusion and respect. The sum of our individual differences, experiences, knowledge, self-expression, unique capabilities and talents represents the richness of our culture. UAP is committed to employment equity and encourages applications from women, visible minorities and people with disabilities. By valuing a diverse workforce, we ensure that our hiring practices are fair and equitable.  

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