COACH Full-Time Assistant Store Manager @ CrossIron Mills

COACH Full-Time Assistant Store Manager @ CrossIron Mills Location: CrossIron Mills, Alberta, Canada The Assistant Store Manager at Coach demonstrates a high level of business acumen, delivering sales results through employee development and mentorship. They embody a strategic mindset to deliver operational efficiencies, ensuring Coach’s standards and competencies are top of mind. They serve as a true utilitarian player, adapting to all roles within the store’s environment. Company Overview We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what’s possible. At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands – Coach and Kate Spade New York – was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We’re always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized. Responsibilities Sales Understand organizational objectives and make decisions in partnership with the Store Manager that align with Company priorities and values. Develop sales strategies, initiatives and growth across all categories; communicate goals to the team, track store’s performance at all times, and achieve sales. Hold the management team accountable for personal productivity and management contribution. Develop clienteling strategy; implement and monitor over time to achieve business goals and objectives in partnership with the Store Manager. Understand changes in market with potential impact on business performance and support the execution of sales strategies/tactics. Brings best self to work through Coach’s Guide to Style; ensure all associates follow expectations. Act as brand ambassador in the market/mall to drive loyalty and business (e.g., charity events, local associations, mall initiatives). Resolve customer issues in a timely manner while being solution-oriented and forward-thinking; partner with the Store Manager and/or District Manager as needed. Develop team to build long‑term relationships with customers to drive business. Takes initiative; has a high level of ownership and accountability for results of self and others. Works directly with the Store/District Manager to protect and drive the needs of the business. Ensures all daily tasks are completed without negatively impacting service of Coach standards. Approaches challenges in a direct and timely manner and takes action to course‑correct in the moment, when appropriate. Builds trusting relationships with peers and team; acts as advocate for the Brand. Welcomes feedback and adapts behaviors; creates short and long‑term goals to achieve personal metrics and store performance. Delegates and empowers others. Creates enthusiasm and positivity for a shared vision and mission. Recognizes and values individual performance. Operations Evaluate performance of all team members and provide consistent and timely feedback; create and modify action plans for continuous development in partnership with the Store Manager. Resolve performance problems using appropriate communication, coaching and counseling techniques. Adhere to all retail policies and procedures, including POS and Operations. Leverage and understand Coach’s tools and technology to support Service and Operations of store. Recruit, interview, on‑board and work closely with Store Manager on strategies to maintain top‑talent; while creating a talent bench. Manage daily operational tasks according to Coach standards including selling and service expectations, operations, payroll, human resources and loss prevention. Demonstrate strong business acumen; strategically forecast in partnership with Store Manager, plan and budget to the needs of the business (e.g., payroll, staffing, scheduling, merchandising). Interact and communicate with Lead Supervisor and Store Manager. Maintain interior and exterior upkeep of building with partnership from the corporate office; communicate needs to ensure aesthetic and safety requirements are met. Competencies Required Drive for Results – consistently exceeds goals, bottom‑line oriented, and pushes self and others for results. Customer Focus – dedicated to meeting expectations of internal and external customers, gaining trust and respect. Creativity – generates new ideas, connects unrelated notions, and adds value in brainstorming. Interpersonal Savvy – builds rapport, uses diplomacy, handles high‑tension situations comfortably. Learning on the Fly – quick learner, adaptable, and seeks improvements. Perseverance – energetic, driven, and does not give up easily. Dealing with Ambiguity – copes with change, makes decisions with incomplete information, handles uncertainty. Strategic Agility – anticipates future trends, creates breakthrough strategies. Building Effective Teams – builds morale, shares wins, fosters dialogue, and creates belonging. Managerial Courage – delivers direct feedback, addresses problems promptly, and takes necessary action. Qualifications Experience: 1–3 years of management experience in a luxury retail service environment (preferred). Education: High school diploma or equivalent; college degree preferred. Technical: Proficient with MS Office (Word, Excel, PowerPoint, Outlook). Experience with retail systems (labor management, inventory, sales reporting). Physical: Ability to work fast pace; maneuver sales floor and stock room; lift up to 25 lbs regularly and up to 50 lbs as needed. Schedule: Willing to work a flexible schedule, including nights, weekends, and holidays (e.g., day after Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day). Pay Range Hourly: $24.00 – $29.00 Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Sales, Other, and Customer Service Industries: Retail Apparel and Fashion, Manufacturing, and Retail Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer. All employment decisions are based on applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration and are made without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any legally‑recognized protected basis prohibited by applicable law. *Tapestry will comply with minimum wage requirements and any other applicable pay laws based on city, county, and state regulations. #J-18808-Ljbffr