Director of Business Intelligence

Forward Financing is a financial technology company based in Boston, Massachusetts with team members throughout the United States, Dominican Republic, and Canada. The company is on a mission to unlock the capital that fuels small businesses across America. Recognized as a Best Place to Work by Built In Boston and certified as a Great Place to Work®, Forward is investing in its employees, technology, and customer experience – with long‑term success in mind every step of the way. We are seeking a Director of Business Intelligence to lead our BI function and take it to the next level. This exciting leadership opportunity involves setting the strategic direction for how we deliver business intelligence and actionable insights across the organization. The Director will be accountable for partnering with leaders across the company, and evolving our BI processes and tools, to ensure data‑driven decisions drive the long‑term success of Forward Financing. In this role you will: Manage and grow a team of Data Analysts/Business Intelligence professionals including individual contributors and managers. Define and execute the strategic vision for Business Intelligence across the organization, including all of the technology, people and processes the team should leverage to operate at the highest level. Oversee the planning, budgeting, and execution for the Business Intelligence function, including the full lifecycle of BI projects and initiatives. Act as a key partner and strategic resource for leaders across all departments (Sales, Underwriting, Account Servicing, Finance, Legal, Marketing, etc.) to help shape key metrics, KPIs, data models and dashboards. Collaborate with Analytics Engineering to design and implement scalable data models and business logic that form the foundation for all analyses and dashboards. Stay current on industry trends, new BI solutions (like Snowflake Intelligence), and recommend ideas to elevate the team's capabilities and improve how we deliver business intelligence. Clearly communicate complex insights, metrics and data strategy to both technical and senior non‑technical stakeholders. Role Requirements: 10+ years of experience in Business Intelligence or Analytics Engineering 4+ years of leadership experience managing and mentoring a team of Business Intelligence Analysts or Analytics Engineers. Excellent leadership, project management, and communication skills, with a proven ability to collaborate effectively with cross‑functional stakeholders. Expert‑level SQL and data modeling skills. Extensive experience in developing and managing data visualizations using tools like Tableau, Looker, or PowerBI. Experience with modern data warehousing and tooling (e.g., Snowflake and dbt) Excellent ability to understand complex business problems, break them down, and create effective, data‑driven solutions. Nice to Have: Experience in the lending or fintech industry Experience implementing AI‑based solutions for BI (e.g., Snowflake Intelligence) Total Rewards Additionally, we offer a comprehensive total rewards package, including but not limited to: Medical Dental Vision Commuter benefits Flexible time‑off policy Paid parental leave 401(k) match for US employees Wellness reimbursement Volunteering days Annual professional development budget Charitable donation match Forward is proud to be a remote‑first company, keeping workplace flexibility a top priority for our employees. As a business, we are focused on impact; we are more concerned with your contributions to the success of the company than where you get your work done. To help facilitate in‑person collaboration, employees are welcome to work from one of our premiere office locations. When we aren’t collaborating to drive business and support our customers, we’re finding virtual and in‑person ways to get to know our colleagues, celebrate team wins, and have fun together Forward Financing Core Values: Drive the Mission — We believe in financial opportunity for underserved small businesses. We say “yes” when others say “no.” Keep It Real — We value direct communication, candid feedback, and authenticity. We are an open book. Act with Kindness — We create an environment where caring is cool and helping is the norm. We do the right thing. Shoot for Extraordinary — We are inspired by innovative thinking and continuous improvement. We never settle for yesterday’s best. Forward Financing is proud to be an equal opportunity employer, and is committed to fostering a fair and inclusive culture built on a foundation of high performance and exceptional customer experience. With a laser focus on employee impact, we’re able to reduce biases and ensure the right people are in the right jobs to contribute to our mission. The varied perspectives of our people fuel innovation and make us a stronger team. #J-18808-Ljbffr