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Conversation Bot Engineer

2 months ago

Canada Quantiphi Full time

About Us:

Quantiphi is an award-winning Applied AI and Big Data software and services company, driven by a deep desire to solve transformational problems at the heart of businesses. Our signature approach combines groundbreaking machine-learning research with disciplined cloud and data-engineering practices to create breakthrough impact at unprecedented speed.


Company Highlights:

  • Delivered 2.5x growth YoY since its inception in 2013
  • Headquartered in Boston, with 4000+ Quantiphi professionals across the globe
  • Great Places to Work certified for 2 consecutive years- 2022, 2021
  • Recognized by Everest Group as Specialist Leader and Star Performer in Analytics and AI Services, 2022
  • Recognized as an AIFinTech100 Company, 2022 by InsurTech
  • Winner of Best in Business Award in Established Business category by INC., 2022
  • Winner of Competitive Strategy Leadership Award in Artificial Intelligence Services in Healthcare by Frost & Sullivan, 2022
  • Recognized in Gartner Hype Cycle Reports for AI Strategy, 2022
  • Winner of 2021 Google Cloud Breakthrough Partner of the Year- North America
  • Winner of 2021 AWS Canada Rising Star of the Year
  • Recognized as Leader in IDC MarketScape: WorldWide AI IT Services, 2021
  • Recognized in the Fast Company 2021 World Changing Ideas- AI and Data category
  • Winner of NVIDIA's Americas Service Delivery Partner of the Year, 2021


Job Description:

Responsible for developing, enhancing capabilities, modifying and/or maintaining chatbot applications in the Global Markets environment. Conversation Bot Engineers design, code, test, debug and document programs well as support activities for the corporate systems architecture. You are required to work closely with business partners in defining requirements for system applications. You must typically have in-depth knowledge of analyzing data, developing chatbot, automation to handle data and work with data refinement tools . Understanding business requirements and coming up with optimum and best to the market solutions.


Required Skills:

1. Experience in development of virtual agents (chatbots, voicebots) and natural language processing

2. Experience working with one or more AI/NLP platforms - DialogFlow, Alexa, Converse.ai, Amazon Lex, Rasa, Luis, Kore.AI, Microsoft Bot Framework, IBM Watson, Wit.ai, Salesforce Einstein etc.

3. Knowledge of one or more of the following technologies: Python, JavaScript or Node.js

4. Experience in training chatbots by analyzing historical chat conversations or large amounts of user generated content and process data

5. Practical knowledge of formal syntax, formal semantics, corpus analysis, dialogue management

6. Strong written communication skills

7. Ability to learn latest technologies

8. Good problem-solving ability


Nice to have skills:

1. Understanding of conversational UI, voiced based processing (text to speech, speech to text) and voice apps built on Amazon Alexa or Google Home is a plus

2. Experience in Test Driven Development & Agile methodologies

3. Knowledge of creating an end to end pipeline for development of AI based conversational applications

4. Perform text mining, generate and test working hypotheses, prepare and analyze historical data and identify patterns

5. Ability to write regular expressions for data cleaning and preprocessing

6. Understanding of API integrations, Single-Sign-on and token-based authentication

7. Develop unit test cases as per project specific standards

8. Experience with HTTP, Sockets, REST and other web services

9. Perform keyword and topic extraction from chat logs

10. Knowledge of training and tuning topic modelling algorithms like LDA and NMF

11. Understanding of training classical Machine learning algorithms along with an understanding of choosing the right evaluation metric

12. Hands on experience of using frameworks like nltk and spacy

13. Ability to write regular expressions for data cleaning and preprocessing


What is in it for you:

  • Be part of the fastest-growing AI-first digital transformation and engineering company in the world
  • Be a leader of an energetic team of highly dynamic and talented individuals
  • Exposure to working with fortune 500 companies and innovative market disruptors
  • Exposure to the latest technologies related to artificial intelligence and machine learning, data and cloud