Conversational AI Solutions Manager

1 month ago

Canada Quantiphi Full time
About Quantiphi

Quantiphi is an award-winning Applied AI and Big Data software and services company, driven by a deep desire to solve transformational problems at the heart of businesses. Our signature approach combines groundbreaking machine-learning research with disciplined cloud and data-engineering practices to create breakthrough impact at unprecedented speed.

Job Description

As a key member of our core delivery team, the Engagement Manager will be responsible for managing the delivery and execution of projects in a B2B environment for Conversational AI solutions to Contact Centers/Customer service teams of different organizations.

Key Responsibilities
  • Client Management: Manage customer communication & relationships, guide the client on technology evaluation, technical thought leadership, and direction for Conversational AI projects.
  • Project Delivery: Own the complete SDLC of our product(s) by managing the solutioning, engineering, testing, release, and maintenance.
  • Team Management: Work with the team to identify and qualify business opportunities, identify key customer technical objections, and develop a strategy to resolve technical blockers.
Requirements
  • Excellent communication, articulation, abstraction, analytical, and presentation skills.
  • Ability to work with minimal supervision in a dynamic and time-sensitive work environment.
  • Team management experience is a must.
  • Excellent aptitude in business analysis and awareness of quantitative analysis techniques.
Preferred Skills
  • AI, Cloud ML, Microsoft Bot Framework and Azure Cognitive Services, Amazon Lex, IBM Watson, Wit.ai, Salesforce Einstein, Rasa, etc.
  • Strong understanding of the NLP space (natural language understanding, sentiment analysis, personality insight, etc.), conversational interfaces, and leveraging existing services and libraries.

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