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Join to apply for the Customer Success Manager role at Motion (Creative Analytics) About Motion Motion is creating the command center for creative strategists: an AI-driven analytics and intelligence platform that bridges the gap between performance marketers and creative teams, helping them uncover what's working, what's not, and ultimately ship more winning ads across platforms like YouTube, LinkedIn, Meta, and TikTok. Today, Motion is trusted by some of the world’s top e-commerce and direct-to-consumer brands and agencies (including Vuori, True Classic, The Farmer’s Dog, and HexClad) and has analyzed over $12 billion in media spend. When leading brands want to understand their creative performance, they turn to us. We're growing fast (3x year-over-year), our product is sticky, and with a recent $30M Series B raise, we're just getting started. We doubled our customers as well as our headcount in 2024, and we now have 70 team members. We're building the future of creative intelligence and are looking for talented people to help us get there About The Role You will be directly responsible for educating our clients (agencies and DTC brands) on creative strategy and how to operationalize their workflow to fill the current gap between performance and creative teams using Motion. They’re already feeling the pain, and this problem is a top priority for them. By gaining a deep understanding of media buying and creative production you will help teams see how the Motion platform is the answer to the workflow challenges they are experiencing. Your work will have a direct impact on our growth. How You'll Make a Difference Develop an onboarding curriculum for your clients and bring it to life in engaging sessions. You’ll help clients build a report structure that meets their needs using Motion and then host sessions with their teams to make sure everyone knows how to use the reports. After onboarding, you’ll continue to build relationships with clients to ensure they are up to date on new features, breakthroughs in creative strategy processes, and ensure they find continued value in the app. Understand our clients’ team dynamics knowing when to loop in relevant stakeholders for training and conversations. Contribute to internal and external content as a thought leader. Who You Are Resourceful, self-starter that is endlessly curious and excited to learn and teach. 2-3 years of account management, client management or customer success experience. Strong public speaking, presentation, and relationship-building abilities. Extremely organized and ambitious. Bonus Media buying/performance marketing experience particularly in paid social (Meta, TikTok, Youtube) e.g. Growth Marketing Creative Strategist, Performance Marketing Manager, Paid Social Specialist, etc.). Understanding of the importance of creative in the paid media landscape Experience in the hospitality industry Why you’ll love Motion Super competitive compensation, equity, 20 days PTO, full healthcare benefits, work from home stipend Fully remote team with incredible offsites and retreats to build camaraderie. We’ve found product market fit but we’re still so early that you will have a major impact. Our team is very ambitious, super capable and low on egos Our customers are some of the leading brands and agencies in D2C e-commerce (great networking opportunity) We want Motion’s impact in the “creative-tech” industry to be up there with the Webflows, Canvas and Figmas of the world. We have a deep understanding of the problem space through many years of tinkering in the industry. We know exactly what it’s going to take for Motion to win. We’d love for you to join us on the ride #J-18808-Ljbffr
