Outside Service Technician

1 month ago

Calgary, Canada Bunzl Canada Full time

Bunzl Industrial is a well-established industry leader in the sales and service of packaging and fastening equipment in Western Canada. Our success stems from the belief that hard working employees deserve recognition for their accomplishments.
The Service Technician is responsible providing excellent customer service while servicing customer equipment. As a Service Technician, you will record the service request, successfully service equipment and follow up with our customers on maintenance or concerns.

The role requires performing service on packaging equipment, pallet wrappers, strapping machines, case sealers, case erectors, shrink systems, thermal printers, and assorted hand tools.

Responsibilities:

  • Perform planned and preventative maintenance on company product lines and competitive equipment.
  • Complete customer service breakdown calls and repairs as scheduled.
  • Prepare new equipment for installation and in-service.
  • Maintain customer records and profiles.
  • Prepare and complete customer work orders, warranty claims and parts orders.
  • Build and maintain our good relationship with our customers, sales staff and management.
  • Solve mechanical, and electrical problems utilizing, electronic, and paper service manuals and manufacturers technical support personnel.
  • Actively foster key customer relationships and realize future growth potential.

Requirements:

  • Have a mechanical / electrical, or robotics automation background, training, or certification.
  • Minimum of 2 years' experience
  • PLC and VFD programming experience
  • Strong Communication skills
  • Self-starter who takes initiative and maintains excellent follow-through and follow-up.
  • Strong organizational skills
  • Effective communication and customer service skills
  • Strong computer skills
  • Ability to work effectively in situations that involve change and/or competing demands.
  • Perform well in a fast-paced environment.
  • Proficient handling of all confidential and time-sensitive material
  • Ability to stay within budget on expenditures.
  • Performs other related duties as required and assigned.
  • Possess a valid driver's license and clean driving record.
  • Some travel required.
  • Some Overtime maybe required.

Who We Are

Bunzl Canada Inc. (bunzlcanada.ca) provides the cleaning and hygiene products, food and retail packaging, safety products and industrial supplies that keep over 45,000 Canadian businesses running, every day. With over 1100 employees, we are one of the largest, most successful global companies in Canada with a long-standing track record of retaining, developing, and investing in our people.

What We Believe

Bunzl believes in the Power of People. We put our people first.

  • We believe through diversity we build strength.
  • We believe that an entrepreneurial spirit provides endless possibilities.
  • We believe that together we can achieve anything.
  • We believe through innovation we can find dynamic solutions.
  • We believe that motivated people create happy customers.
  • We believe everyone counts at Bunzl.
  • We believe that when you join our team, your potential is unlimited.

At Bunzl, we believe in you

What's in it for you?

Come showcase what you can do in a fast-moving, evolving company that provides competitive compensation, benefits, RRSP Match, Share Save (Stock) opportunities, performance incentives and career development opportunities. You'll find the support, leadership, and workplace culture you need to achieve your full potential. When you are successful, we are successful At Bunzl, we don't just say our people are our greatest asset, we really mean it. Let's talk about your future.

Interview guidance

Bunzl is an Equal Opportunity Employer committed to fostering an inclusive and accessible environment reflecting the diversity of the communities in which we operate. If requested, we will provide reasonable accommodation during the recruitment process for persons with disabilities.

Only applicants moving forward in the process will be contacted

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