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Enterprise Architect | Customer Transformation Advisor

3 months ago


Ontario, Canada Tech Mahindra Full time

About Us:


At Tech Mahindra (Tech Mahindra | Connected World, Connected Experiences ), we live the philosophy of connected world and connected experiences. We thrive on change that is powered by the intelligent symphony of technology and humans designing meaningful and sustainable experiences. Consumer ‘experiences’ are driving and disrupting industries like never before. Businesses must build seamless yet simple enterprises that collaborate, synergize, and drive the change. Change that connects us all and empowers us to deliver experiences that span across the digital, the physical, the convergent, and everything in between. That’s when truly connected experiences manifest.

Extraordinary is when experiences come together – a continuous convergence of digital technologies, touchpoints, and most importantly people. It’s time to reimagine, reinvent, and revolutionize business models & operations as well as to transform enterprises into living, breathing, and connected businesses. We are the Digital Change makers who strive to change the way the world, communities, businesses, and humans interact digitally. We are harnessing the power of change, brought in by technologies, that makes it the most exciting time to be alive in the human history. Our universe, as we build it, disrupt it, and redesign it, is powering the digital change.

Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates, and the Society to Rise. It has 150,000+ professionals working for 1000+ Global Customers (including Fortune 500 companies) in 90 Countries. We’re part of the esteemed Mahindra group, headquartered in India. Under a new CEO, Tech Mahindra is committed to a transformative journey with 'Scale @ Speed' as our guiding principle.


Role: Enterprise Architect | Customer Transformation Advisor

Location: Onsite – Canada

Experience: ~20years


Role Description : Presales consulting for Telco Transformation Initiatives

  • Support Client Partner to generate new leads in Strategic initiatives of Telco Customer
  • Consultation Telco customer CXOs and Architects on their business priorities and problem areas
  • Technical Interface between TechM Solutions team and customers on Large / Strategic deals
  • Lead transformation assignments during the kickoff phase or short term strategic projects
  • Growth Targets as per the assignment


Areas of Specialization :

  • Telecom Business Processes & Architecture – B2C and B2B
  • TM Forum ODA
  • Telecom BSS, OSS and Managed Services
  • Preferable – Network
  • High Proficiency – Verbal and Written Articulation, Concept Modelling, Microsoft PPT, Word
  • Experience of CXO Level Engagement


Eligibility Criteria :

  • ~20 years of IT Experience with a combination of below roles:
  • 5yrs+ Experience of Telco IT Presales with atleast 1 Large and 5 Mid-Size deals win
  • 5yrs+ Experience of Telco Transformation Project as Enterprise Architect or Business Analyst or Techno-Business Consulting – Atleast 2 End to End Projects
  • Digital BSS Transformation
  • OSS Modernization
  • Understanding of Telco Data analytics and Cloud / Infrastructure, Managed Services
  • Point of View on Telco Transformation, Generative AI for Telco
  • Experience of working with Tier-1/Tier-2 Global System Integrators or CSPs
  • Exposure of leading Tech solutions – Amdocs, Netcracker, Oracle, Service Now, Salesforce, AWS, Azure, GCP
  • Work attitude of a passionate doer (hands-On) beyond a manager (managing people)
  • Sound Techno-Business Acumen
  • Experience of Virtual Team working with cultural diversity
  • Preferable: Certification – TOGAF, TMF ODA, Tech Certifications
  • Clean Professional background with required documents & certificates


Job Application Guideline: Applicants are advised to highlight their expertise with supporting evidence on Areas of Expertise and Eligibility Criteria


“Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at