*Bilingual Customer Service Professional
3 weeks ago
Overview Bilingual Customer Service Professional (EN/SP) – We are hiring 12 bilingual customer service professionals for a leading insurance company’s US retirement division. This hybrid role in Montreal offers the chance to support 401(k) participants, work with KPIs, and develop skills in a fast-paced, customer-focused environment. Fluency in English and Spanish is an asset. What is in it for you Hourly salary of $25. 6-month contract with the potential for permanent employment. Full-time position: 37.50 hours per week. Department hours: 8:00 am to 10:00 pm. Shifts fall between 10:00 am and 8:00 pm. Weekday schedule - Preferred shifts: 10:00 am – 6:00 pm; 11:00 am – 7:00 pm; 12:00 pm – 8:00 pm. Hybrid work: in-office Tuesday to Thursday. Opportunity to work in a dynamic and professional environment. Join a passionate and inclusive team of professionals. Responsibilities Handle 30–40 inbound calls per day from US retirement plan participants. Provide accurate information and support regarding 401(k) retirement accounts and related transactions. Process account changes, withdrawals, and loan requests. Assist clients with form completion, explaining reasons for any rejections. Support users with website and app navigation, including registration and account resets. Stay current with internal policies, procedures, and product knowledge. Meet performance metrics including customer satisfaction, accuracy, and first contact resolution. Recommend client-focused solutions and initiate exceptions when appropriate. Manage multiple tasks simultaneously in a fast-paced environment. What you will need to succeed Post-secondary education with industry certification is preferred or equivalent work experience. 3–4+ years of experience in customer service, administration, or a call center environment. Experience working in an in-office or hybrid model. Proven ability to work with performance metrics and KPIs. Strong attention to detail and ability to multitask. Demonstrated problem-solving and critical-thinking skills. Ability to work independently and collaborate within a team. Professionalism when engaging with diverse customer personalities. Comfortable navigating unclear or unfamiliar customer expectations. Knowledge of 401(k) or pension plans is an asset. Some understanding of financial services is preferred. French, English, and Spanish. This supports effective communication with a diverse U.S. client base, particularly Spanish-speaking participants, while also aligning with the Montréal-based work environment. Excellent written and verbal communication skills. Why Recruit Action Recruit Action (agency permit: AP- ) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted. # MFCJP Seniorities Seniority level: Not Applicable Employment type Full-time Job function Customer Service Industries: Insurance Referrals increase your chances of interviewing at Recruit Action inc. by 2x Get notified about new Customer Service Specialist jobs in Laval, Quebec, Canada #J-18808-Ljbffr
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Bilingual Customer Service Representative
4 hours ago
Laval, Canada Xerox Full timeAbout Xerox Holdings Corporation Groupe CT, a Xerox Business Solutions Company, is seeking high-energy, self-starter individual that is looking to excel their career in a corporate environment as a Bilingual Customer Service Agent in the Greater Montreal Area. With the opportunity for growth with a global organization, you will be supported on your career...
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Bilingual Customer Service Representative
2 weeks ago
Laval, Canada Randstad Canada Full timeAre you from Laval, Montreal, or the Ville Saint-Laurent area and looking to kick-start a rewarding career in insurance? Do you enjoy helping others, solving problems, and being part of a supportive, customer-focused team? If you're bilingual in English and French and passionate about delivering exceptional service, this is your opportunity to build a...
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Bilingual customer service representative
1 week ago
Laval, Canada Randstad Canada Full timeAre you passionate about customer service and enjoy finding solutions to meet clients' needs?Our client, a company recognized for its exceptional service quality and collaborative work environment, is looking for a bilingual customer service representative to join their dynamic team.This position is ideal for a motivated and organized professional who...
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Bilingual Customer Service Representative
2 weeks ago
Laval, Canada Randstad Canada Full timeAre you from Laval, Montreal, or the Ville Saint-Laurent area and looking to kick-start a rewarding career in insurance?Do you enjoy helping others, solving problems, and being part of a supportive, customer-focused team?If you're bilingual in English and French and passionate about delivering exceptional service, this is your opportunity to build a...
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Customer Success Specialist
6 days ago
Laval, Canada Collage Full timeWe are seeking a Customer Success Specialist (Bilingual) to join our Collage team, offering flexibility in location. Our Customer Success Specialist (Bilingual) plays a crucial role in the client journey. Your deep knowledge of the Collage platform paired with your thoughtful needs analysis shapes the client experience from the day they say YES to Collage!...
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Customer Service Representative
4 weeks ago
Laval, Canada Holman Enterprises Full timeCustomer Service Representative - Bilingual page is loaded## Customer Service Representative - Bilinguallocations: Laval, Quebec (CAN)time type: Full timeposted on: Posted 6 Days Agojob requisition id: R0051701**Holman is a global automotive leader that serves both commercial and consumer clients *The Holman Way* by always doing the right thing for...
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Customer Service Representative
4 weeks ago
Laval, Canada Holman Enterprises Full timeCustomer Service Representative - Bilingual page is loaded## Customer Service Representative - Bilinguallocations: Laval, Quebec (CAN)time type: Full timeposted on: Posted 6 Days Agojob requisition id: R0051701**Holman is a global automotive leader that serves both commercial and consumer clients *The Holman Way* by always doing the right thing for...
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Bilingual Customer Service
3 weeks ago
Laval, Canada Becklar Monitoring Full timeA leading security service provider in Laval is seeking a Bilingual Customer Service Operator to handle alarm signals with professionalism and accuracy. The ideal candidate will be fluent in French and English and possess customer service experience. This part-time role offers competitive pay and guarantees hours with job security. Join a fun work culture...
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Bilingual Customer Services Representative
6 hours ago
Laval, Canada Staples Full time**Some of what you will do**: At Denis Office Products and Furniture, we’re committed to delivering exceptional service and building lasting relationships with our customers. As a Customer Service Representative (CSR), you will play a pivotal role in our success by ensuring that our customers’ product needs are met efficiently, and no sale is ever lost....
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Bilingual Customer Service Representative
2 weeks ago
Laval, Canada John Brooks Company Full timeDivision: Filtration **Languages Required: French & English (fluency in both)** **WHY JOHN BROOKS COMPANY?** - We have an enthusiastic work environment with tight-knit culture, employee-led committees, annual health & wellness subsidy - to name a few! - We love celebrations including employee achievement awards, formal service award program, and milestone...
