Coordinator, Rapid Response Sales Support

Select how often (in days) to receive an alert: Location: Saint John, New Brunswick, CA Property Name: Saint John Wyndham Hotels & Resorts is now seeking a Coordinator, Rapid Response Sales Support to join our team in Saint John, New Brunswick. Why Wyndham? By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You’ll be part of the largest hotel franchise company in the world, where we strive to deliver the best value to our owners and guests. Most importantly, you’ll be entrusted to live our unique Count on Me culture, set by our core values of integrity, accountability, inclusive, caring, and fun. At Wyndham, we provide all team members the opportunity to grow through best-in-class training and career development, leadership training, mentorship opportunities, and educational support. Supporting our team members is a top priority, which is why we offer competitive compensation and benefits, vacation, team member appreciation days, workplace flexibility and much more. At Wyndham Hotels & Resorts, we value and embrace a culture of diversity, equity and inclusion that supports team members of all backgrounds and experiences. We can’t wait to welcome you The Role The Rapid Response Sales Support Coordinator will provide crucial assistance to Wyndham’s sales team and customers, helping enable revenue growth while gaining exposure across all aspects of the end-to-end sales process. Primary responsibilities include supporting sellers by handling activities across the sales process and across multiple opportunities. Sales Coordinators support existing customers by addressing inbound requests and processing bookings. The ideal candidate is highly motivated by team success and collaborates effectively with customers, hotels, vendors, and internal teams to help drive new sales for Wyndham. This Work from Home position is located in Saint John, New Brunswick. Our team members also attend in-person collaboration days and meetings. What you'll do Receive and manage inbound requests from sellers and clients via phone and email Communicate with sellers, clients, and hotels using Salesforce and Outlook Process urgent incoming opportunities and complete bookings within strict service levels (1-4 hours) Source hotel options for Extended Stay or project-based requests Modify or cancel bookings Utilize multiple reservation systems (CR/PMS) to manage booking updates Engage with hotels to push reservations through at sold-out properties Ensure IATA and Corporate IDs are attached to all applicable reservations Create and run reports to ensure data accuracy Collaborate with Wyndham Commissions team for account consolidation Complete folio retrieval for all bookings across all systems Perform additional administrative functions as required by GSO Team or Account Coordinator will become subject matter experts within assigned segments Coordinator will be required to assist with other accounts or in alternate segments when needed Flexible scheduling is required, including evenings and weekends. Potential for rotating schedule or on-call work based on business needs Coordinator will also be expected to resolve, within reason, basic customer service-related issues surfaced by key accounts You'll be successful if you have Ability to work through company-provided training and self-paced training Ability to multi-task Excellent verbal and written communication skills Computer proficiency Knowledge of the travel industry is considered an asset Required Qualifications/Experience Education: High School Diploma Practical knowledge of Microsoft Office Suite, Microsoft tools Knowledge of Salesforce, Sabre, SynXis, and Opera is an asset One year of sales experience, preferably in the hospitality industry. COMPANY OVERVIEW: Wyndham Hotels & Resorts is the world’s largest hotel franchising company by the number of properties with approximately 9,200 hotels across over 95 countries on six continents. Through our network of approximately 872,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company’s mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands—think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8—Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work. What we expect from you You will play an important part in our mission to make travel possible for all by: ∙ Being responsive, respectful and delivering great experiences to our guests, partners and communities. ∙ Foster an inclusive environment where individuals feel empowered to bring their authentic selves to work and share their diverse perspectives. ∙ Bring your best every day and strive to exceed expectations in all you do. What you can expect from us With Wyndham Hotels & Resorts, you can expect a fulfilling career to include: ∙ Growth opportunities through best-in-class training and career development, leadership training, mentorship opportunities and educational support. ∙ Competitive salary and benefits. ∙ Team member benefit programs that focus on nutrition, exercise, lifestyle management, physical and emotional wellness, financial health, and the quality of the environment in which all team members work and live. ∙ A Culture of Diversity & Inclusion - Our inclusive culture infuses different perspectives that reflect our diverse customers and communities around the world. About Wyndham Wyndham Hotels & Resorts is the champion of the everyday traveler. Every day, we work to make hotel travel possible for all. With more hotels than anyone else, we offer the largest and widest collection of hotel experiences in the world. So wherever and however people travel, Wyndham will be there to welcome them. #J-18808-Ljbffr