Sales Engineer
4 days ago
Copper isn’t just another CRM. Most CRMs are glorified databases with legions of custom fields that attempt to make business processes repetitive. But just as no two people are identical, neither are most sales processes. Copper takes a human and action-centered approach by building tools that teams love and adopt so businesses can focus on growing faster.
Copper surprises people: Clients tell us they actually love their CRM, but this notion was previously a feat of impossibility. We’re turning CRM on its head by offering a beautifully crafted, Google Workspace-native tool that offers productivity, organization and visibility.
It’s an exciting time to be part of Copper. We’re expanding into new product areas with a goal to deliver a suite of customer-growth solutions. There are few individual players left in the business productivity category who are truly capable of capturing significant market share. We’re one of them – with a strong foothold in the space, and funds raised of $100 million.
Enjoy solving complex problems? Using your technical know-how to help businesses operate successfully? Building big things internally and externally to make a difference? Our Sales Engineer will craft solutions to unlock the value of Copper for our most technologically sophisticated customers - which in turn can drive the success of their business.
This isn’t just a typical sales engineering role. In addition to architecting technical solutions for prospects and clients, this role will have a massive impact internally by helping us optimize our internal systems and processes and will be an active advocate for the customer with sales, product, marketing, and more.
Copper is looking for someone committed to addressing business challenges—inside and out—by leveraging tech expertise, innovative thinking, and teamwork.
What you'll do…
- Provide Technical Support and Resources . Advise and support the sales and customer success teams in technical matters. This may include technical presentations, answering customer inquiries, and building accessible resources for frequently asked questions.
- Solution Design. Work with customers to understand their requirements and design customized solutions that meet their needs (that may include leveraging APIs and webhook services)
- Be a Product Expert : You’ll represent the product and present integrations and options to our customers. To do this well you need to understand how to apply technical solutions to business problems and any trade offs that may come with particular choices.
- Collaborate. Work with the product, sales, and the CS teams to ensure that customer feedback is integrated into product improvements, selling processes, and the onboarding and servicing of our customers.
- Drive Internal Copper Success : At Copper, we “eat our own dog food.” As an expert in technical implementation, you’ll help us build out and test powerful use cases internally, keep our data flowing, and generally problem solve.
What you'll bring…
- 2+ years experience as a Sales Engineer (or similar technical sales role) in a SaaS business with a technical solution
- Natural ability to problem solve, to be able to adapt a platform to meet and surpass business needs
- Strong understanding of automation and configuration within CRM platforms
- Firm grasp of APIs, webhook services, and iPaaS solutions as well as integrations to common 3rd party software categories such as marketing/sales/customer success tools, document storage and workflow, accounting software, and SMS/telephony
- Willingness to roll up your sleeves and dive into problems you’re unfamiliar with little direction - an ability to find resources to learn whatever you need to learn to solve a new problem
- Experience working in a fast paced, agile, iterative environment
- A degree in engineering, computer science, or a related field is preferred
Our teams are located in the UK, Canada and in the United States. We are remote first, and we are an equal-opportunity employer.
At Copper we are committed to building and empowering a diverse and inclusive environment. We recognize that diverse teams are strong teams, so we encourage people from all backgrounds to apply.
If this opportunity sounds interesting, apply today We would like to hear from you.
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