Manager, Customer Success

Overview Manager, Customer Success at Practice Better. This role is remote-first with teams across North America. Canadian-based candidates only; preference for applicants authorized to work in Canada. Practice Better is an all-in-one platform for health and wellness practitioners to run their businesses, care for clients, and scale impact. Base pay range CA$100,000.00/yr - CA$115,000.00/yr What You’ll Be Doing Develop and implement end-to-end digital and one-to-many programs for customers, and lead the teams delivering this strategy Create and execute a cohesive strategy with tangible goals, tracking key metrics to drive adoption, retention and expansion Provide thought leadership to evolve our Customer Success vision Collaborate with Support, Product and Marketing to align on customer needs and accelerate usage, retention and growth Champion a test-and-learn culture to improve self-service, digital education, and pooled outreach Build and maintain meaningful connections with key customer stakeholders to identify opportunities for value and outcomes Coach and develop the team with regular feedback, clear expectations, and growth opportunities; foster an inclusive team culture What You Bring 5+ years of relevant customer success experience in a high-growth SaaS environment with 3+ years leading a customer success team Proven ability to build digital and one-to-many motions from scratch with focus on execution and SaaS metrics (GRR, NRR, activation, adoption) Strong communication and collaboration skills with clarity and action orientation Experience with BI analytics tools, Jira, Zendesk, Guru, Slack or equivalent Analytical, curious, adaptable; solutions-focused Comfortable operating in a fast-moving, growth-stage environment Bonus Points Organized, decisive, and capable of managing complex priorities in a fast-paced environment Hands-on and pragmatic; willing to do tasks that help the team move forward Compensation & Pay Transparency We believe in pay transparency and regularly review salary bands to remain competitive across Canada and the United States. Roles have defined pay ranges based on level and location. Final offers reflect experience, skills, and location. Anticipated Base Salary Range (Canada): $100,000 – $115,000 CAD We offer total rewards including salary, bonus, equity, benefits, and flexibility to support professional growth and well-being. The range above may evolve with market changes; final offers consider location, skills, depth of experience, and certifications. What We Offer Robust benefits package for full-time, permanent employees, including health, dental, and vision coverage from day 1, RRSP matching, paid parental leave, and annual learning stipends. Wellness and Growth Unlimited vacation in a trust-based environment Employer-matched RRSP program Comprehensive health and dental benefits from day 1 $750 annual Health & Wellness Allowance $1,000 annual Learning & Development Allowance $500 annual Home Office Allowance Sprout Family and Inkblot mental health supports Company-wide holiday closure in December Regular virtual events and team socials Equity, DEI & Culture We are committed to diversity, equity and belonging. We welcome applicants of all backgrounds and abilities. Accommodations are available during the interview process. Ready to Apply? If this sounds like your next step, we would love to hear from you. Apply now at Practice Better. Apply Now → Official Recruitment Notice & AI at Practice Better All applications are reviewed by Practice Better’s Talent Acquisition team. Legitimate communications come from @practicebetter.io or @greenhouse.com. Do not share banking or payment details. For verification, email AI in Recruitment We use AI to assist with draft descriptions and questions; hiring decisions are made by real people using fair practices. We are committed to responsible AI use and ongoing review to align with best practices and legal guidance. #J-18808-Ljbffr