Current jobs related to Travel Clerk Supervisor - Burnaby - Jensen Travel

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    1 month ago

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  • Travel Clerk Supervisor

    3 months ago

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  • travel clerk supervisor

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    Burnaby, Canada Jensen Travel Full time

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Travel Clerk Supervisor

3 months ago

Burnaby, Canada Jensen Travel Full time

Supervising Staff: Managing and providing guidance to travel clerks, including training, scheduling, and performance evaluations. Reservations and Bookings: Overseeing the booking of flights, accommodations, transportation, and other travel-related services. Budgeting and Pricing: Setting and monitoring budgets for travel arrangements, including negotiating rates with airlines, hotels, and other service providers. Compliance and Regulations: Staying informed about travel regulations, safety, and security measures, and ensuring that the agency complies with relevant laws and industry standards. Problem Solving: Addressing and resolving issues related to travel arrangements, cancellations, or changes, and providing alternative solutions when necessary. Team Coordination: Collaborating with other travel agency staff, such as travel agents, to ensure a seamless travel booking process for clients. Customer Feedback: Gathering and analyzing feedback from clients to improve the quality of services provided. May perform the same duties as travel clerks supervised, which includes the following: a.Client Services: Interacting with clients to assist with travel arrangements, provide information on travel destinations, and handle client complaints or concerns. b.Itinerary Planning: Collaborating with clients to plan and create travel itineraries that meet their preferences and requirements. c.Documentation: Ensuring that all necessary travel documentation, such as visas and passports, is in order and providing guidance to clients on these requirements. d.Record Keeping: Maintaining accurate records of transactions, reservations, and client information.