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Customer Success Specialist
2 months ago
Our client is the industry leader in employee recognition, they work with 31 of the Fortune 100 to develop strategic employee recognition and reward solutions that help their customers appreciate their employees and celebrate their careers
Job Description:
The CSS is the main point of contact for after-sale support for a group of assigned Fortune 1000 clients. The successful candidate must be a strategic thinker and self-starter with high initiative and drive. A demonstrated ability to multi-task and prioritize workloads from multiple, and sometimes competing, demands is a must-have. * Bilingual French/English is required .
Essential duties and responsibilities:
• Manage the day-to-day relationship with key contacts of our largest clients.
• Present ideas, strategies, and solutions to mid-level and senior-level executives to influence decisions
• Make critical decisions about the management and success of a client's program to improve partnership and revenue
• Lead meaningful strategy discussions with the ability to clearly and concisely "tell the story"
• Gain an extensive understanding of client solutions and recognition objectives, and partner with
• Develop solid relationships with clients to allow long-term partnerships to flourish (retention)
Qualifications:
• Strong client service skills with the ability to develop trust and genuine relationships with clients
• Ability to multitask, prioritize, and process work quickly, efficiently, and accurately while under pressure.
• Strong analytical and problem-solving skills, with a proven ability to research complex issues and identify and implement effective and creative solutions.
• Effective project management skills and familiarity with project management tools and best practices.
• Strong presentation skills, including presentation composition and delivery to both internal and client audiences.
• Post-Secondary education (diploma/degree) is preferred but not required.
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