Bilingual Customer Success Specialist

4 weeks ago

Burlington, Canada Port 443 Inc. Full time

About You

Youre a people person (dont worry, we also hate that phrase and we promise not to use it again). Youre friendly, patient, and willing to jump in to help a teammate who needs it. Youre flexible and always ready to hit the ground running, figuratively and literally we have a treadmill desk at the office Youre a strong communicator that can explain some complex invoicing/accounting concepts with simplicity and clarity. Youve got an eye for detail, so youll spot that typo and fix it before you hit send. Youve got a good sense of humour feel free to tell us your most groan-worthy G-rated joke in your job application for bonus points 

Youve got: 

Exceptional written and verbal communication skills that engage our customers (in both Spanish and English) 2+ years experience working as a customer success specialist Technical knowledge you must be able to troubleshoot, investigate, and think outside the box (brownie points if you have a basic understanding of HTML and CSS) A positive customer-centric mindset An abundance of patience and empathy Ideas We want someone whos excited to share their thoughts and suggestions with the team

Your responsibilities will include: 

Translating our products and marketing material into Spanish as we explore entering new markets Communicating with customers by telephone and email (mainly in English to start) Holding 1-on-1 onboarding sessions as well as product demos for the new members Recording all incoming feedback and responding to customer issues in a timely fashion Maintaining an enthusiastic and dedicated approach to understanding customers needs Educating customers on the full value of our products and services  Serving as the voice of the customer and providing internal feedback on how we can better serve them Working closely with the development team to identify bugs and track feature requests  Travelling to exhibit at trade shows (up to 10% travel may be required)

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