Customer Relationship Management Specialist

2 days ago

North York, Canada Boyd Interactive Full time

POSITION : Customer Relationship Management (CRM) Specialist

WORK MODALITY: Hybrid: 3 days per week onsite



THE COMPANY

Boyd Interactive, the operating division of Pala Interactive Canada Inc., is a full service real-money and social gaming technology provider and operator which caters to both B2C and B2B markets. Boyd Interactive offers a full spectrum of games across all distribution channels (web, download, tablet & smartphone). In Canada, and the US, they offer casino, bingo, and poker games.


Boyd Interactive’s strength is its relentless focus on high-quality, high-functioning, immersive software platforms, and with recent developments in legislation, the online gaming industry is poised for rapid growth.


THE POSITION

Reporting to the Director of CRM, we are seeking a talented and tech-savvy CRM Specialist to join our team within the gaming/gambling industry. Your primary responsibility will be to help define and create highly engaging content utilizing all the retention channels available through email, onsite content, push & promotions. Your technical expertise and creative mindset will play a crucial role in delivering personalized and dynamic experiences to our customers.


Responsibilities

  • Develop and implement email marketing templates and content in alignment with marketing strategy and objectives, ensuring timely delivery, accuracy, and adherence to best practices.
  • The technical setup and testing of promotional/bonus campaigns
  • Managing the day-to-day content/appearance of our website and apps.
  • Keen eye for marketing designs
  • Ensuring builds are mobile-responsive, visually appealing, and optimized for deliverability.
  • Conducting A/B tests to optimize email performance, including subject lines, calls to action, and content variations.
  • Providing insights and recommendations for improving emails and other content channels.
  • Collaborating with data analysts and CRM teams to leverage customer data for segmentation and personalization.
  • Staying up to date with email marketing best practices, industry trends, and emerging technologies to drive innovation and improve results.
  • Ensure that we adhere to all the regulatory requirements and remain compliant with all our communication


THE CANDIDATE

What we are looking for:

  • Pride in Delivery : Care about what gets delivered in terms of quality, effectiveness and accuracy.
  • Growth Mindset : This means speed to delivery and value. Fail and learn fast. Find new opportunities in the numbers, results, and competitors.
  • Support the Team : We need people who can and will jump into the breach where required to support their colleagues.
  • Measurement-focused : Wake up every day wanting to understand campaign, market and company performance.
  • Have Ambition : We want to work hard, move fast, challenge convention and drive real, measurable growth.
  • Have Fun : We want this to be a great place to work, with a common purpose, mutual support and exciting opportunities.


Essential Qualifications

  • Good overall knowledge of CRM and/or marketing campaigns with at least 2-3 years of experience in marketing communications.
  • Excellent written and verbal skills in English with strong attention to detail.
  • iGaming experience is not required, however you should have a good understanding of how the iGaming industry works.
  • An ability to think creatively and be pro-active about coming up with ideas and new ways of working. Not afraid to challenge the status quo.
  • Strong problem-solving skills and ability to take initiative, show a sense of urgency and willingness to learn.



WHAT WE OFFER

  • Competitive salary and benefits package
  • A dynamic and fast-paced work environment
  • Opportunities for career growth and advancement
  • A supportive team culture and opportunities to work on exciting and impactful projects

Job benefits

  • Casual dress
  • Dental care
  • Disability insurance
  • Extended health care
  • Life insurance
  • On-site childcare
  • On-site gym
  • Underground parking
  • Paid time off
  • RRSP match
  • Tuition reimbursement
  • Vision care


If you're a driven and analytical digital marketer looking for a challenging and rewarding opportunity, we want to hear from you

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