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Travel Coordinator

1 month ago

Toronto, Canada Butterfield & Robinson Luxury Travel Full time

Overview

Butterfield & Robinson’s continued success depends upon the development and sale of our Travel offerings. B&R’s Travel Coordinator is responsible for ensuring that our travellers are provided the highest levels of service and accuracy in documentation throughout their interaction with Butterfield & Robinson. Each Travel Coordinator will work closely with a Region Manager to ensure excellence in our traveller experience in each assigned region. 


This Position has the following responsibilities:

·       Ensure the timely and accurate collection of all required traveller information, payments and waivers;

·       Create and manage departures, bookings and invoices with accuracy in the B&R reservation system as required; 

·       Prepare traveller booking confirmations for all Bespoke departures;

·       Support our travellers by e-mail and phone in a timely and professional manner;

·       Manage and maintain contact households and relationships in reservation system;

·       Ensure that traveller cancellation terms match those of B&R suppliers;

·       Advise travellers and travel agents of insurance products and travel services offered by B&R; assist travellers and agents with providing insurance quotes where necessary; maintain up to date knowledge of insurance offerings;

·       Ensure pre-trip and post-trip fulfillment of traveller materials as required, including preparing and sending shipments;

·       Respond to and action traveller requests or other regional requirements (including room upgrades, equipment selections, passport and visa requirements, etc.);

·        Contribute as an integral part of developing, implementing and supporting the My B&R Traveller Portal;

·       Assist the Sales Administration Manager with any other day-to-day business requirements.


The ideal candidate will have the following experience and qualifications:

·       Administrative expertise in an office environment;

·       Travel customer service experience, preferably in the luxury travel market;

·       Experience working with travel booking and CRM software is preferred;

·       Knowledge of B&R’s business is an asset;

·       Knowledge of regions and countries where we travel;

·       Knowledge of the travel industry and B&R’s business is an asset; and

·       A post-secondary education.


The ideal candidate will have demonstrated all of the following skills and characteristics:

·       Meticulous organizational skills and the ability to multi-task;

·       The ability to exhibit the highest level of customer service in a luxury market;

·       Enthusiastic and professional attitude;

·       A conscientious work ethic – a perfectionist when it comes to follow-through;

·       Excellent communication skills both oral and written;

·       Logical and critical thinking skills;

·       Strong computer skills, including MSWord, Excel and Outlook;

·       The drive to take initiative and be ‘one step ahead’.


Butterfield & Robinson is an equal opportunity employer committed to creating a diverse and inclusive environment. We consider qualified applicants regardless of race, colour, religion, gender, national origin, sexual orientation, age, citizenship, disability, or gender identity. Accommodations are available on request for candidates taking part in all aspects of the selection process.   

  

To apply, please send a cover letter and resume by email to:  

  

Germaine Collins - Manager, Human Resources  

Email:    

70 Bond Street, Ste. 300, Toronto, ON M5B 1X3 CANADA