General Manager

General Manager - iFLY Indoor Skydiving At iFLY, our mission is to deliver the dream of flight to everyone A global company with almost 100 vertical wind tunnels in 19 countries (corporate and franchise), iFLY offers an exciting opportunity to join a successful and innovative organization that supports your professional growth. Responsibilities As General Manager, you will: Develop strategies and tactics to grow revenue; engage with your local market to drive awareness of iFLY; own and maintain a safety‑first culture; deliver an unparalleled customer experience and pull all levers to meet or exceed your tunnel’s EBITDA budget. Your effective leadership will foster a collaborative atmosphere where all employees feel included and contribute to our company's success. Core Values >Safety First – Commitment and continuous investment in Safety Outrageous Passion – Striving for excellence in all things iFLY Accountability – Do what we say we’ll do (See it, Own it, Solve it) Respect – Embrace our differences and treat one another how we want to be treated Business Growth and Development Act with an owner/operator mindset, actively finding ways to grow the business and your team Develop and maintain strategic partnerships with local and national businesses (corporates, hotels, convention centers, event planners, etc.), schools, community organizations, and chamber of commerce chapters to drive brand awareness and customer acquisition (20% time outside the tunnel) Design and implement social media and B2B marketing strategies to amplify the iFLY brand Grow group events, STEM programs, experience flyer camps, memberships, and other specialty areas of the business Engage in, model, and train your team on selling and guest service skills, focused on delivering an unparalleled customer experience and repeat business Analyze financial results to maximize profitability by monitoring key performance indicators (KPIs) and P&L Statements Define, implement, and support continuous improvement processes to enhance operational efficiency Leadership And Management Lead and manage the leadership teams' daily operations of the tunnel Inspire each team member (Operations Manager, Lead Instructor, Instructors, Customer Service Representatives, Keyholders, and educators) to develop and grow to their full potential Collaborate with the Operations Manager, Lead Instructor, and Regional Director to meet or exceed safety audits, EBITDA budget, NPS, turnover, instructor productivity, and customer referrals Recruit, hire, train, develop, and performance‑manage team members. Hire and develop the best team Safety And Environment > Uphold and enforce all safety guidelines and standards, ensuring a secure environment for both employees and customers Perform regular safety audits and inspections to proactively identify and mitigate potential hazards Ensure comprehensive and continuous training for all team members on safety protocols and emergency response procedures Respond swiftly and thoroughly any safety concerns or incidents, maintaining the highest standards of safety Work Experience and Education Requirements 3‑5 years of success in a General Manager role in a customer‑facing industry with direct P&L ownership Proven ability to drive profitability while maintaining safety standards, customer, and team member experiences Proficiency in monitoring various business metrics and developing plans to address any gaps Experience with developing and executing local marketing strategies to drive growth Proven inclusive leadership and excellent communication skills the ability to clearly convey objectives and visions while inspiring and guiding a diverse team Strong strategic thinking and decision‑making abilities in partnership with senior company leadership Demonstrated success in addressing complex customer issues, considering the impact on customers, employees, and financial outcomes Effective critical thinking skills to address issues promptly and effectively Experience in talent acquisition, team development and training with proficiency in conducting performance‑driven meetings and managing employee recognition and accountability programs Competence inating tasks and defining roles, with a focus efficient execution, clarity, and accountability A strong commitment to safety and a proven history of enforcing safety standards Educational Background Bachelor’s degree from an accredited university The Good Stuff Competitive Salary and performance bonus opportunities Medical, dental, vision, and supplemental plans Paid time off (PTO) Par Leave Company Holidays 401(k) retirement investment with generous company match Private Wellness Coaching Employee Assistance Programs (F2F counseling, financial coaching, legal counseling & mediation services) Tuition reimbursement Referral bonus program Team member discount on retail merchandise and flight packages Free flight time for team members and family Ongoing training and development program This job description is not an exhaustive list of every task this position will be asked or expected to perform. The primary responsibility of all iFLY Team Members is to prioritize their activities based on the needs of the business, coupled with leadership direction. As iFLY continues to grow and evolve, so will the duties of our Team Members. Seniority level Director Employment type Full‑time Job function Management and Manufacturing #J-18808-Ljbffr