Client Account Manager

"Client Account Manager Date: Jan 12, 2026Location: Toronto, ON, CA, M5C 3G7Job Type: PermanentWork Model: HybridReference code: Recruiter: Safia YosefPrimary Location: Toronto, ONAll Available Locations: Toronto, ON; Ottawa, ON Our Purpose At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians. By living our Purpose, we will make an impact that matters. Have many careers in one Firm. Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness. Learn from deep subject matter experts through mentoring and on the job coaching Are you looking for an opportunity to work with the Client Account Management group within the Deloitte Priority Account team? Deloitte’s Client Account Managers work on our Large Priority Accounts portfolio. As members of the enabling area of the firm, Account Managers also spend a percentage of their time cultivating and managing client relationships. The Client Account Manager typically has a general understanding of the industry and preference is given to candidates with previous industry experience. Read more below What will your typical day look like? Every day will not be the same, but you can expect to be a: Relationship Connector Owns relationship map, tracks meetings and interactions; establishes connections Attends client events (Annual General Meeting, Quarterly Business Reviews) and shares back to account team Influences the right team(s) in the firm to serve the client Opportunity Enabler Understands, informs and educates the team on the client’s business, competitors and the industry Influences overall account strategy; enables pursuit development and manages supporting resources Account Connector Understands team dynamics; manages & initiates team communication, meetings, networking and learning Collaborates with the Lead Client Service Partner (LCSP) and Lead Business Partners (LBP) to enable a green-dot sales culture Manages onboarding/off-boarding Team Champion Collaborates with the LCSP/LBPs in communicating the account vision and strategy Demonstrates Service Leadership Identifies win/loss stories and shares across accounts; builds a community Performance Manager Manages financial investment tools, develops outputs and tracks progress Manages account revenue plan, periodic performance, rate card and pipeline growth Monitors and manages risk or brand related issues (client feedback, debriefs, etc.) Knows and understands opportunity pipeline and in-flight projects Coordinates client feedback sessions & participates as 2nd interviewer as required About the team Join a group of high-performing, dynamic, driven and fun individuals working together to bring best practices and innovative ideas from around the world to our clients. We connect regionally and nationally to share experiences and ideas which have proven to help address our client’s top priorities and reach the heart of business issues. Our CAMmunity is passionate about helping each other, driving results, being the experts and voice of our clients, and developing a functional knowledge of our sectors and industries. Enough about us, let’s talk about you You are someone with these required skills, experience and qualifications: Ambitions to embrace challenge, drive strategy and leverage Deloitte’s comprehensive suite of services and resources to deliver client value Bachelor's degree and 5+ years’ professional services experience in account management, project management and business development strategy with experience in areas such as marketing, sales and pursuit management. Proven experience working towards becoming a trusted advisor to senior leaders through experience in internal / external relationship building to increase account penetration leading to increased revenue opportunities Success in playing a leading role within an account team framework and the ability to influence cross-functional teams (i.e. working effectively and teaming with Lead Client Service Partners, Service Line/Industry leaders, practitioners and other business development professionals) Poised, executive presence, business acumen and high articulacy An intermediate background and experience in public communications (written and verbal), project / program management, financial reporting, business marketing acumen, and supporting technology (e.g. Microsoft suite, collaboration tools, CRM) It would be great for you to have some of these nice to have’s as well: General industry knowledge or direct experience working in industry are an asset. Total Rewards The salary range for this position is $85,000 - $156,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver. Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure. Our promise to our people: Deloitte is where potential comes to life. Be yourself, and more. We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance. You shape how we make impact. We share a culture that values a work-life balance, collaborates and communicates to celebrate success. We believe in creating greater flexibility to enable employees to have a sense of focus and confidence. We embrace the belief that leadership is a set of skills that can be learned, practiced and elevated. This mindset motivates à employees to pursue knowledge and develop in new directions. We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors. We encourage you to connect with us if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis). When you apply, we will review your application using Deloitte's Global Talent Standards to ensure a consistent recruitment experience. Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly. Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional, treaty, and unceded territories in what is now known as Canada. We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations, Inuit, and Métis Peoples, who continue to maintain their deep connection to the land and its sacred teachings. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability. Job Segment: Marketing Manager, Developer, CRM, Project Manager, Performance Management, Marketing, Technology, Human Resources " #J-18808-Ljbffr