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French- English Bilingual Customer Service Representative
4 weeks ago
Job Title: French- English Bilingual Customer Service Representative
Location: Fredericton NB
Pay Range: $22.22/hr
Working hour: 8:00 AM to 6:00 PM EST Monday to Friday (possibility on weekend)
Start date: July 8 2024 (Six month contract)
Last date of interview June
Manpower is looking for multiple French -English bilingual CSR for our client in Fredericton NB.
What is the job:
• Investigate Customer's inquires and issue the type of call or completes the necessary tasks to resolve them within established guidelines.
• Update accounts, and complete billing transactions to rectify billing errors and process adjustments to the accounts.
• Suggests additional or alternative products or services to meet Customer needs.
• Proactively maintains and enhance an ongoing relationship with customers.
• Escalates calls as appropriate.
• Good knowledge of the Customer Care function
• Analysis, judgment, and sensitivity to Customer needs.
• Tolerance to deal with irate customers under stressful situations.
• Ability to work effectively in a team environment.
• Ability to receive and act on feedback given.
• Ability to work flexible shifts & days.
What do you bring to the job
1 year of experience in Customer Service.
High School Diploma or equivalent.
Able to provide reference check
Fluent in both English and French
Ability to work with digital tools in order to gather, provide and log information
Ability to understand complex customer loan application journey and escalated matters
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