Customer Service Representative

4 months ago

Fredericton, Canada Équipement SMS inc. Full time

SMS Equipment is growing We are looking for a Customer service representative - Parts to join our team In this role, you'll find solutions, make safety a priority, and work with the largest and most advanced jobsite equipment. This role is located in Fredericton.

The shift for this role is 5x2.

Responsibilities include, but are not limited to :

  • Issue purchase orders when necessary.
  • Prepare estimates and proposals concerning parts to the customer.
  • Respect all policies and procedures: COD accounts, returns and part returns etc...
  • Maximize all interventions with customers in order to attain or exceed sales objectives of your respective branch
  • Follow company health & safety rules.
  • Verify prices and availability of parts with suppliers and issue purchase orders.
  • Ensuring all daily and emergency orders is electronically ordered.
  • Process invoices and credits for parts returned.
  • Shipping parts to customers; specifying shipping instructions and reference number
  • Follow up on open documents and ensuring parts are shipped before confirming the invoice.
  • Invoice applicable shipping fees for shipments from the branch to customer.
  • Return all parts and core components to suppliers.
  • File all parts documents on daily basis.
  • Maintain parts counter & receiving areas clean, orderly and secure at all times.
  • Processing all annual, defective and overstock returns.
  • Collaborate with service department (Entering time cards, opening and closing work orders etc)
  • To perform any other duties assigned by the supervisor.

Qualifications:

  • High School Diploma with a minimum of 3 years of experience in a similar position.
  • Excellent customer service and organizational skills
  • Able to work with minimal supervision
  • Abilities to use MS-Office
  • Bilingual ( An asset ), because of the possibility of documentation or French-speaking customers

Applications will be received until a suitable candidate has been hired.

At SMS Equipment, safety is one of our values and we care for each other, without exception. Our successful candidate is intrinsically motivated and committed to making safe choices, when completing all tasks.

We thank all applicants for their interest, however only those selected for interview will be contacted. 

SMS Equipment offers rewarding careers in the heavy equipment industry across Canada. As the largest Komatsu dealer in North America, SMS Equipment gives you the opportunity to represent world-class quality in our product offerings and customer service. A few of the many benefits of working with SMS Equipment include: competitive wages, comprehensive group benefits plan, and RRSP matching. 

We subscribe to the principle of employment equity and apply an equal access employment program for women, aboriginals, visible minorities, ethnic minorities, and people with disabilities.

 

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