Regional Manager

About Compass Communities With coast-to-coast communities and over 12,000 home sites, Compass is one of Canada’s largest land lease housing companies, operating over 70 residential communities in 8 provinces. We offer attainable home ownership that prioritizes residents’ needs, creating communities with better services, management, and facilities. Visit for more information. Why Join Compass? Be part of the solution to Canada’s housing challenge, creating affordable and vibrant communities. Join a leading national company in a unique and growing industry. Make a positive daily impact in your community. Role Summary Reporting to the Director, Operations, the Regional Manager will oversee the performance and operations of a portfolio of residential communities within a geographic area. The role includes significant leadership responsibilities, balancing high-level financial strategy with on-the-ground team coaching and resident satisfaction, providing guidance and mentorship to Community Managers. Key responsibilities Leadership and team management Provide coaching, guidance, and direction to Community Managers and their on-site teams across the region. Ensure that all properties within the region are appropriately staffed and trained to deliver exceptional customer service and operational efficiency. Conduct regular meetings with direct reports and visit properties regularly to ensure company policies are implemented and standards are met. Lead the recruitment, training, and professional development of property management staff. Promote a positive, high-performance culture that emphasizes exceptional customer service and tenant relations. Approve hiring and termination of all community level staff in conjunction with HR. Conduct annual performance review evaluations and recommend compensation adjustments for community level staff; coach and accurately appraise performance. Operational oversight Ensure the smooth functioning and high performance of all properties in the regional portfolio. Coordinate with corporate support partners such as Finance, Marketing and Human Resources to ensure teams in the field have the necessary tools and resources. Manage rent collection and delinquency across all regional properties, ensuring compliance with relevant legislation. Oversee major capital improvement projects within the region. Drive profitability by developing and executing regional marketing and leasing strategies. Ensure all properties meet Compass’s standards for maintenance, occupancy, and resident satisfaction. Approve the selection of all contractual services for assigned properties. Available for after-hours emergencies and other activities as necessary. Financial management In collaboration with corporate support functions, prepare, monitor, and manage the annual operating and capital budgets for the region. Analyze financial reports and key performance indicators to identify opportunities for improvement and ensure financial targets are met. Control income and expense categories of portfolio. Develop annual occupancy and lease-up projections; and implement programs to achieve them. Maintain accurate rent rolls in conjunction with Community managers. Ensure timely collection of rent at each community in conjunction with Community Managers. Assist in preparation of development and acquisition pro-forma budgets as requested. Stakeholder relations Develop and maintain strong relationships with residents, community leaders, and government stakeholders. Work with and support Community Managers in matters related to resident relations and complaints, ensuring they are addressed promptly and effectively. Ensure residents receive a high level of service through proactive communication and responsive service, consistent with Compass values. Regularly review resident feedback to identify areas for improvement. Respond to resident complaints in conjunction with Community Managers. Work with Community Managers to develop effective resident relation activities. Ensure residents receive a high level of service consistent with Compass values. Qualifications and experience 5+ years of experience in property management, hospitality, or a related industry, with proven experience leading multiple teams. Post-secondary degree in a related field is considered an asset but not a prerequisite. Strong leadership, interpersonal, and communication skills, with a demonstrated passion for customer service. Demonstrated ability to manage large budgets and drive financial performance. Excellent problem-solving and decision-making abilities. Proficiency with property management software and MS Office. Demonstrated experience in managing teams and overseeing personnel. *While Red Deer–based candidates are preferred, we’re open to applicants from Vancouver, Nanaimo, Edmonton, and Kelowna. Our people are what makes us different. At Compass, we are committed to workplace diversity and inclusion within our organization; therefore, we encourage all qualified persons from all backgrounds to apply. Accommodations are available, upon request, to all applicants with disabilities throughout our hiring process. Successful applicants will also be subject to a background check. #J-18808-Ljbffr