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Library Assistant

3 months ago

Niagara Falls, Canada University of Niagara Falls Canada Full time

Position Title: Library Assistant

Location: University of Niagara Falls Canada campus (on-site)

Reports to: University Librarian



Library Assistants are key members of the Library team and act as the first point of contact for students, in person and virtually. Additional duties may include electronic resource management, e-reserves management, invoice tracking, digital learning object creation, updating web pages, and other duties (according to the Library’s needs and the successful candidate’s interests).


Responsibilities


The Library Assistant:

  • Delivers and monitors in-person and virtual reference services.
  • Provides assistance at the reference deskin-person and virtually, in a professional manner.
  • Instructs patrons in the appropriate use of information resources.
  • Provides research assistance and refers in-depth questions to the Librarians.
  • Helps with troubleshooting library equipment and technology, and infrastructure.
  • Refers patrons to Librarians or to other library or campus services.
  • Communicates front line reference service needs to the University Librarian.
  • Delivers outreach reference services to student service centres.
  • Participates in the planning and delivery of orientation for new students.
  • Assists in the planning and delivery of Library events, as well as other campus and community events.
  • Familiarity with an Integrated Library System; familiarity with Ebsco tools is an asset.
  • Participates in ongoing professional development to maintain a knowledge of current best practices in library services.
  • Engages critically with library resources and systems, notes problems and participates in troubleshooting
  • Assists in the creation and maintenance of digital content for the library website, research guides, and frequently asked questions.
  • Participates in regular one-on-one meetings with the University Librarian.
  • May participate in library and campus committees.
  • Participates in Special Projects: enhancing collections and services; opportunities to grow and develop in other areas.
  • Collaborates with other library staff to provide excellent library service.


Qualifications and Experience

To be successful in the position, an individual must be committed to developing, maintaining, and demonstrating the following:

  • Strong interpersonal skills with the ability to build rapport and establish effective relationships with diverse stakeholders.
  • Excellent written and verbal communication skills, with the ability to articulate complex information clearly and concisely.
  • Participates in Special Projects: enhancing collections and services; opportunities to grow and develop in other areas.
  • Collaborates with other library staff to provide excellent library service.
  • Passion for higher education and a commitment to promoting the university's mission and values.
  • Ethical and professional conduct, with a dedication to upholding the university's policies and standards.




Education and Experience:

  • High School completion is required.
  • Diploma from a recognized 2-year Library Technician program is required; academic library experience preferred.
  • Minimum of two years of library experience, preferably in public service.
  • Knowledge of academic library policies and procedures.
  • Ability to work with a minimum of direct supervision, to establish priorities, achieve deadlines, problem solve and function well under pressure.
  • Experience working with international students.
  • Good, general knowledge of library techniques and practices and ability to apply automated/manual procedures and systems.
  • Outstanding oral/written communication and interpersonal skills are imperative; ability to communicate effectively with faculty, staff, students, and the public.
  • Must have good problem solving and organizational skills.
  • A strong commitment to public service.



Diversity, inclusion and equity

The University of Niagara Falls Canada (UNF) is strongly committed to equity, diversity, and inclusivity within its community and especially invites applications from all qualified candidates. Racialized persons / persons of color, women, Indigenous / Aboriginal People of North America, persons with disabilities, 2SLGBTQI+ persons, and others who may contribute to the further diversification of ideas are encouraged to apply.

We recognize that applicants may have had obligations outside of work that have negatively impacted their record of achievements (e.g., parental, elder care, and/or medical). You are not required to disclose these obligations in the hiring process. If you choose to do so, UNF will ensure that these obligations do not negatively impact the assessment of your qualifications for the position.


All qualified candidates are encouraged to apply; however, Canadian citizens and permanent residents will be given priority.

We will accommodate the needs of the applicants and the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the selection process, please advise to ensure your accessibility needs are accommodated through this process. Information received relating to accommodation measures will be addressed confidentially.


We appreciate all applications received; however, only candidates selected for an interview will be contacted.