Client Systems Administrator

3 months ago

Niagara Falls, Canada Niagara Regional Police Full time

**Position Summary**:
The Client Systems Administrator is accountable for installing, diagnosing, repairing, maintaining, and upgrading Service wide software and operating systems, second tier troubleshooting, and the overall experience for end users.

**Major Responsibilities**:

- Research, develop, test, build and deploy enterprise software solutions as required, facilitating seamless enterprise wide roll out and adoption.
- Accountable for maintaining all operating system and software maintenance, logs, and documentation as per best practice, using pro-active planning and recommendations for improvement.
- Responsible for the maintenance and upgrade of software and operating system versions along with patch levels, security updates, monitoring, and general improvements to the performance and security of the environments.
- Responsible for the creation of and maintenance of a corporate library of image and software packages held within the NRPS domain, ensuring accuracy and effectiveness at all times.
- Create corporate computer images, driver upgrades, and various software packages for effective deployment.
- Maintain up to date inventory of software/hardware levels including licensing compliance and quarterly reconciliation reporting.
- Perform second tier diagnosis of hardware and software issues and support tier 1 requests in times of high demand or as required by management.
- Research, review and submit change recommendations for group policy development, efficiencies in current software builds, scripts, automation, and processes as it pertains to your area.
- Collaborate with IT peers to ensure the desktop computing environment operates efficiently.
- Document technical issues; recommend and present solution ideas for evaluation.
- Advise and present solutions to internal IT groups along with training and coaching of Tier 1 staff to upgrade their knowledge and ability to support any new initiatives.
- Participate in the IT Change Management Advisory Group and assist the group with the assessment, prioritization and scheduling of technical changes impacting the enterprise network and users.
- Liaise with third party and PC equipment vendors for service, support, and repair of equipment and software in a timely and well documented manner.
- Provide leadership, guidance and training to Service Desk Analyst and Computer Hardware Technician positions.
- Other related duties as assigned.

**Job Specifications**:

- 3-year college diploma in Computer Information Technology or related discipline or an equivalent combination of education and experience.
- Attainment of Microsoft Certified Desktop Support Technician (MCDST) designation and/or Microsoft Certified Technology Specialist (MCTS) designation or equivalent training
- 3 years of relevant work experience (e.g., with standard PC software packages, customer service, troubleshooting, office automation, end user training, etc.)
- Working technical knowledge of current protocols, operating systems, and standards
- Working technical knowledge of Microsoft System Centre Configuration Manage (SCCM), Windows Automated Installation Kit (WAIK), and Microsoft Deployment Toolkit (MDT)
- Advanced technical knowledge of basic scripting techniques including, but not limited to, VBScript, PowerShell, and AutoIt
- Advanced technical knowledge of TCP/IP, DNS, DHCP, WINS
- Advanced knowledge and demonstrated experience of Windows XP and Windows 7 client environments.
- Effective interpersonal skills along with strong written and oral communication skills
- Self-motivated with the ability to prioritize and execute tasks in a high-pressure environment.
- Highly organized and able to plan, schedule, and manage work using effective time management skills.
- Valid Class G Driver’s License

NOTE: Once appointed to the position, the following requirement must be met:
Submission of a drivers abstract.

**Job Types**: Full-time, Fixed term contract

**Salary**: Up to $39.41 per hour

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- On-site gym
- On-site parking
- Wellness program

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- On call

Work Location: In person

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